Summary
Overview
Work History
Education
Skills
Timeline
Serv-Safe Food/Manager
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JOYCE MILES

JOYCE MILES

WEAVERVILLE,USA

Summary

Experienced General Manager offering proven history of success in retail store management. Well-versed in all areas of operations, including promotional planning, financial administration and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands.

Overview

24
24
years of professional experience

Work History

General Manager

Inspire Brands- Buffalo Wild Wings
05.2023 - 08.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

General Manager/Consultant

The Village Porch
05.2022 - 05.2023
  • Designed new projects with timelines, budgets and scope of work plans.
  • Introduced new systems of organization to streamline company changes.
  • Directed major client engagements and monitored asset managements.
  • Increased profits by 40% through effective client engagement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

General Manager/Consultant

Front Burner Brands
03.2021 - 02.2022
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted business through participation in and sponsorship of community events.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Retail Store Manager

Compass Group LLC
11.2019 - 02.2021
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Completed routine store inventories.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.

General Manager of Multi-Stores

Arby's Restaurant Group Inc.
07.2017 - 10.2019
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
  • Property Management store rentals & Franchises.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Management Consultant Opening /Restaurant General Manager

JUICY LUCY'S BURGER BAR AND GRILL
07.2012 - 01.2017
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Led and directed team members on effective methods, operations and procedures.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Worked with Vendors creating staff training on beer knowledge and brewing.
  • Designed customized training programs to enhance employee skills and improve productivity levels.
  • Increased client revenue through effective sales strategy development and implementation.
  • Worked with beer vendors to create increased beer sales thru guests contests leading to brand driven knowledge.
  • Outlined and Achieved marketing plan for pairing local beers with featured meals.

General Manager

CADILLAC RANCH
11.2011 - 05.2012
  • Proven track record of increased sales thru community interest and needs.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Achieved highest employee retention rate in the region.
  • Organized charity events to support local interests which lead to brand driven knowledge of our seasonal features.
  • Created and Organized beer tours to create excitement and knowledge of featured beers for the season.

General Manager

SPORTS EXCHANGE
08.2009 - 11.2011
  • Marketing plans for increase beer sales with Miami University with local vendors.
  • Organized and Implemented VIP parties sponsored by driven beer vendors with same sales increase goals.
  • Received superior customer service satisfaction scores for 5 consecutive quarters.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Received superior customer service satisfaction scores for 98% consecutive quarters.

General Manager

LANDRY'S SEAFOOD
12.2006 - 08.2009
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Maintained organized, safe and clean Kitchen facility to keep productivity high and maximize customer satisfaction.

General Manager

GROVE ISLE HOTEL & SPA
03.2001 - 02.2006
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Strategically developed effective marketing plans to increase sales and profits while managing costs.
  • Actively participated in ongoing customer service programs to build sales and rapport in the community.
  • Property Management Rentals of Condominium & Boats.

Education

Associate of Arts - Business Administration And Management

Miami University
Miami, FL

Skills

  • Budget development
  • Recruitment
  • Performance improvement
  • Customer service-oriented
  • Budgeting
  • Understanding of defensive tactics and brand excitement
  • Food Safe Certified thru 2023
  • Financial budgeting and reporting
  • Property tours and inspections
  • Maintenance knowledge
  • Customer service-focused
  • Property management

Timeline

General Manager

Inspire Brands- Buffalo Wild Wings
05.2023 - 08.2025

General Manager/Consultant

The Village Porch
05.2022 - 05.2023

General Manager/Consultant

Front Burner Brands
03.2021 - 02.2022

Retail Store Manager

Compass Group LLC
11.2019 - 02.2021

General Manager of Multi-Stores

Arby's Restaurant Group Inc.
07.2017 - 10.2019

Management Consultant Opening /Restaurant General Manager

JUICY LUCY'S BURGER BAR AND GRILL
07.2012 - 01.2017

General Manager

CADILLAC RANCH
11.2011 - 05.2012

General Manager

SPORTS EXCHANGE
08.2009 - 11.2011

General Manager

LANDRY'S SEAFOOD
12.2006 - 08.2009

General Manager

GROVE ISLE HOTEL & SPA
03.2001 - 02.2006

Associate of Arts - Business Administration And Management

Miami University

Serv-Safe Food/Manager

Certifications ServSafe Food Protection Manager Certification   National Restaurant Association — 

  • Validated expertise in food safety, sanitation, and HACCP principles
  • Demonstrated compliance with state and federal food handling regulations
  • Applied certification knowledge to lead safe kitchen operations and reduce risk of foodborne illness
  • Reinforced team training and accountability in food safety protocols

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