Joyce Mondesir
Montreal ,QC
Summary
Dynamic professional with extensive experience in customer service and security roles, including as a Screening Officer at CATSA. Proven ability in conflict resolution and time management, ensuring compliance with safety standards while delivering exceptional service. Skilled in documentation and reporting, enhancing operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Screening Officer
CATSA
Yul
07.2022 - 08.2023
- Conducted thorough screenings of individuals and belongings for prohibited items.
- Monitored security protocols to ensure compliance with regulations and safety standards.
- Utilized scanning equipment and handheld devices for effective inspections.
Flight Attendant
Air Canada
Yul
03.2024 - 11.2024
- Ensured passenger safety by conducting pre-flight briefings and safety demonstrations.
- Assisted in managing cabin environment, ensuring comfort and cleanliness during flights.
- Responded promptly to passenger inquiries, providing exceptional customer service throughout the flight.
- Managed cabin preparations, including inventory checks and equipment readiness prior to flights.
Cashier
HMSHost
Yul
09.2019 - 06.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
Banking Customer Service Representative
RBC Royal Bank
Montreal
11.2024 - 08.2025
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Processed transactions accurately, ensuring compliance with banking policies and regulations.
Education
High School Diploma -
Louise-trichet
Montreal06-2018
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
- Verbal and written communication
- Documentation and reporting
- Conflict resolution
Certification
BSP- obtenu le 15 juillet 2025
ASP- obtenu le 31 aout 2023
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Banking Customer Service Representative
RBC Royal Bank
11.2024 - 08.2025
Flight Attendant
Air Canada
03.2024 - 11.2024
Screening Officer
CATSA
07.2022 - 08.2023
Cashier
HMSHost
09.2019 - 06.2021
High School Diploma -
Louise-trichet