Joyce Montfort
Waldorf
Summary
Skilled Management and Program Analyst who offers 24 years of progressive experience in high-performing municipal governments. Seeks a position in the administrative position offering new growth opportunities and professional challenges.
Overview
17
17
years of professional experience
Work History
Management and Program Analyst
Customs And Border Protection
02.2019 - 06.2023
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
- Analyzed unstructured information to derive key insights.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Management and Program Analyst
Customs And Border Protection
04.2014 - 02.2019
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created and optimized records management strategies to coordinate and protect information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Management & Program Analyst
CBP Air & Marine Operations
09.2006 - 04.2014
- Researched and updated home leave policy.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma - undefined
Thomas Stone
Waldorf, MD1985
Skills
- Strong interpersonal skills
- Program evaluation
- Community relations
- Proposal writing
- Customer Feedback
- Human Factors
- Analytical Support
- Staff Meetings
- Confidential Records Management
- Office Operations
- Status Updates
Timeline
Management and Program Analyst
Customs And Border Protection
02.2019 - 06.2023
Management and Program Analyst
Customs And Border Protection
04.2014 - 02.2019
Management & Program Analyst
CBP Air & Marine Operations
09.2006 - 04.2014
High School Diploma - undefined
Thomas Stone
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