Joyce Montfort
Waldorf
Summary
Skilled Management and Program Analyst who offers 24 years of progressive experience in high-performing municipal governments. Seeks a position in the administrative position offering new growth opportunities and professional challenges.
Overview
17
17
years of professional experience
Work History
Management and Program Analyst
Customs And Border Protection
Washington, DC
02.2019 - 06.2023
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Helped solve diverse program problems with in-depth analysis.
- Analyzed unstructured information to derive key insights.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Management and Program Analyst
Customs And Border Protection
Washington, DC
04.2014 - 02.2019
- Reviewed program implementation plans to assess risk and feasibility.
- Validated results and performed quality assurance to assess accuracy of data.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Created and optimized records management strategies to coordinate and protect information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Management & Program Analyst
CBP Air & Marine Operations
Washington, DC
09.2006 - 04.2014
- Researched and updated home leave policy.
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Handled day-to-day customer or client questions via telephone or email.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Developed detailed plans based on broad guidance and direction.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma - undefined
Thomas Stone
Waldorf, MD1985
Skills
- Strong interpersonal skills
- Program evaluation
- Community relations
- Proposal writing
- Customer Feedback
- Human Factors
- Analytical Support
- Staff Meetings
- Confidential Records Management
- Office Operations
- Status Updates
Timeline
Management and Program Analyst
Customs And Border Protection
02.2019 - 06.2023
Management and Program Analyst
Customs And Border Protection
04.2014 - 02.2019
Management & Program Analyst
CBP Air & Marine Operations
09.2006 - 04.2014
High School Diploma - undefined
Thomas Stone