Summary
Overview
Work History
Education
Skills
Timeline
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Joyce Morton

Falmouth,KY

Summary

Dynamic customer service professional with experience at TQL, excelling in problem-solving and conflict resolution. Recognized for exceeding customer satisfaction through creative solutions and active listening. Proficient in CRM software and data entry, consistently delivering results in fast-paced environments while maintaining attention to detail.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

TQL
Milford, OH
02.2021 - 05.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.

CNA,QMA

Ripleycrossing
Milan, IN
05.2001 - 03.2020
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Monitored food intake and output as directed by nursing staff.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Gave patients medications

Education

Milan Jr Sr High School
Milan, IN
05-2001

Skills

  • Customer service
  • Problem solving
  • Time management
  • Conflict resolution
  • Data entry
  • CRM software
  • Active listening
  • Attention to detail
  • Call center experience

Timeline

Customer Service Representative

TQL
02.2021 - 05.2024

CNA,QMA

Ripleycrossing
05.2001 - 03.2020

Milan Jr Sr High School

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