Joyce Mutua
Tyler,TX
Summary
Accomplished Assistant Store Manager at FedEx and experienced Flight Attendant with Emirates Airlines, adept in customer relations and emergency procedures. Enhanced store sales and passenger satisfaction through innovative strategies and exceptional service, leading to increased loyalty and efficiency. Skilled in problem-solving and teamwork, consistently prioritized customer experience and safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
FedEx
01.2024 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Flight Attendant
Emirates Airlines
07.2006 - 08.2022
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Education
No Degree - Diploma In Care Giving
Alison Continued Studies
Online01.2023
Bachelor of Arts - Journalism And International Relations
United States International University
Nairobi04.2004
Skills
- Customer Relations
- Flexible Schedule
- Display Setup
- Goals and performance
- Customer experience
- Customer Service
- Work Planning and Prioritization
- Patient Observation
- Vital signs monitoring
- Problem-Solving
- Attention to Detail
- CPR, First Aid, AED
- First Aid Proficiency
- Emergency Procedures
Timeline
Assistant Store Manager
FedEx
01.2024 - 04.2024
Flight Attendant
Emirates Airlines
07.2006 - 08.2022
No Degree - Diploma In Care Giving
Alison Continued Studies
Bachelor of Arts - Journalism And International Relations
United States International University