Joyce Mutua
Ut Tyler North Campus
Tyler,United States
2
Languages
1
Certification
20
years of professional experience
With a distinguished 16-year tenure at Emirates, I present myself as a seasoned Flight Attendant. My extensive skill set is anchored in ensuring passenger safety and comfort, with proficiency in CPR, First Aid, and rigorous cabin safety protocols. I am adept at in-flight sales and adeptly managing emergency situations, striking a vital balance between maintaining safety and driving revenue. My unwavering commitment to delivering exceptional passenger service is at the core of my professional ethos. I am eager to bring my leadership qualities, collaborative nature, and superior communication skills to enhance the onboard experience as a member of your esteemed cabin crew.
Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.
Work History
Certified Nursing Assistant/ PNA
1 Year 1 Month- Collaborated with multidisciplinary teams to develop tailored care plans for individual patients.
- Assisted nursing staff with patient assessments and documentation using electronic health records systems.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Trained new staff on patient care protocols and best practices in a fast-paced environment.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Advocated for patient needs, fostering trust and effective communication between healthcare providers and families.
- Implemented infection control procedures, enhancing overall safety for patients and staff members.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Food Service Worker
6 Months- Maintained cleanliness and organization of workstations to uphold food safety standards.
- Collaborated with team members to deliver high-quality customer service in fast-paced environments.
- Operated food service equipment to ensure efficient meal preparation and delivery.
- Assisted in inventory management, tracking supplies to minimize waste and optimize resources.
- Monitored food quality and presentation, ensuring compliance with Sodexo's culinary standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
ASSISTANT STORE MANAGER
3 Months- Optimized store operations to improve team efficiency and create a collaborative work environment.
- Spearheaded store remodel initiative that enhanced customer shopping experience and increased foot traffic.
- Developed and implemented customer loyalty program that strengthened customer relationships and boosted repeat visits.
- Optimized store operations to increase team efficiency and foster a collaborative work environment.
FLIGHT ATTENDANT
16 Years 1 Month- Ensured passenger safety and adherence to aviation regulations through expert knowledge and application of safety protocols.
- Delivered exceptional service, resulting in high guest satisfaction through attentive response to passenger needs.
- Delivered exceptional service leading to high levels of guest satisfaction by attentively responding to passenger needs.
- Mentored and trained new flight attendants, fostering a culture of safety and service excellence.
- Provided mentorship and training to new flight attendants, promoting a culture of safety and service excellence.
- Provided personalized care and service to VIP passengers and individuals with special needs, enhancing overall travel experience.
Education
High School Diploma
- High School Diploma
- Spearheaded Debate Team to Championship Triumph
- Cultivated Strong Leadership Skills
Bachelor of Arts - Journalism And International Relations
Skills
Patient care
Vital Signs Monitoring
Patient Safety
Basic Life Support
Emergency Procedures
Patient Advocacy
Patient Education
Patient Confidentiality
Customer Assistance
Leadership
Teamwork
Reliable team player
Excellent communication skills
Patient support
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Certified Nursing Assistant/ PNA
Ut Tyler North Campus
07.2025 - CurrentRead More
Food Service Worker
Sodexo Food Service
01.2025 - 07.2025Read More
ASSISTANT STORE MANAGER
FedEx
01.2024 - 04.2024Read More
FLIGHT ATTENDANT
Emirates Airline
07.2006 - 08.2022Read More
Kaaga Girls High School
High School Diploma
Read More
United States International University-Africa
Bachelor of Arts from Journalism And International Relations
Read More