Summary
Work History
Education
Skills
Hobbies and Interests
Timeline
RegisteredNurse
JOYCE MWENJI

JOYCE MWENJI

Monroe,WA

Summary

Residential support specialist committed to fostering a safe and welcoming environment, utilizing skills in empathy and active listening to support Resident development and goal achievement. Former customer care officer adept in handling inquiries and resolving conflicts, ensuring a seamless experience for clients. Passionate about applying collaborative and problem solving skills to enhance community support and customer satisfaction.

Work History

Residential support specialist

New Horizons Community Support Services
Jefferson
06.2024 - 06.2025
  • Providing interventions with residents to assist them with meeting their goals and improving their coping skills.
  • Ensuring a safe, clean and organized environment for residents.
  • Ensuring facility has a caring, home like and welcoming atmosphere.
  • Abiding by company policy.
  • Medicines administration
  • Responded to emergency situations efficiently, employing first aid and CPR skills when necessary to ensure resident safety.
  • Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
  • Conducted regular safety checks on living spaces to identify potential hazards or issues requiring attention from maintenance staff.
  • Administered medications as prescribed by healthcare professionals, ensuring proper dosage and adherence to medication regimens.
  • Assisted residents with personal care tasks, ensuring their health, hygiene, and well-being were maintained at all times.
  • Assisted residents with basic activities of daily living.

Customer care officer

Unison sacco society
Kenya
10.2004 - 03.2018
  • Welcoming customers and guests.
  • Handling customers queries and concerns.
  • Handling incoming and outgoing calls and mails.
  • Directing customers to respective departments.
  • Effective filling system.
  • Creating a clean environment.

Education

Diploma - management

Kenya institute of management
Kenya
11.2012

High school diploma - undefined

Moi equator girls secondary school
Kenya
11.2001

Skills

  • Microsoft word
  • Team player
  • Active listener
  • L1ma
  • Insulin administration
  • Safety awareness
  • Meal preparation
  • Mental health support
  • Multicultural sensitivity
  • First aid and CPR
  • Cultural sensitivity
  • Willingness to learn
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Vital signs monitoring
  • HIPAA compliance

Hobbies and Interests

Learning, Traveling, Collaborating

Timeline

Residential support specialist

New Horizons Community Support Services
06.2024 - 06.2025

Customer care officer

Unison sacco society
10.2004 - 03.2018

Diploma - management

Kenya institute of management

High school diploma - undefined

Moi equator girls secondary school