Residential support specialist committed to fostering a safe and welcoming environment, utilizing skills in empathy and active listening to support Resident development and goal achievement. Former customer care officer adept in handling inquiries and resolving conflicts, ensuring a seamless experience for clients. Passionate about applying collaborative and problem solving skills to enhance community support and customer satisfaction.
Work History
Residential support specialist
New Horizons Community Support Services
06.2024 - 06.2025
Providing interventions with residents to assist them with meeting their goals and improving their coping skills.
Ensuring a safe, clean and organized environment for residents.
Ensuring facility has a caring, home like and welcoming atmosphere.
Abiding by company policy.
Medicines administration
Responded to emergency situations efficiently, employing first aid and CPR skills when necessary to ensure resident safety.
Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
Conducted regular safety checks on living spaces to identify potential hazards or issues requiring attention from maintenance staff.
Administered medications as prescribed by healthcare professionals, ensuring proper dosage and adherence to medication regimens.
Assisted residents with personal care tasks, ensuring their health, hygiene, and well-being were maintained at all times.
Assisted residents with basic activities of daily living.