Summary
Work History
Education
Skills
Hobbies and Interests
Timeline
RegisteredNurse
JOYCE MWENJI

JOYCE MWENJI

Monroe,WA

Summary

Residential support specialist committed to fostering a safe and welcoming environment, utilizing skills in empathy and active listening to support Resident development and goal achievement. Former customer care officer adept in handling inquiries and resolving conflicts, ensuring a seamless experience for clients. Passionate about applying collaborative and problem solving skills to enhance community support and customer satisfaction.

Work History

Residential support specialist

New Horizons Community Support Services
06.2024 - 06.2025
  • Providing interventions with residents to assist them with meeting their goals and improving their coping skills.
  • Ensuring a safe, clean and organized environment for residents.
  • Ensuring facility has a caring, home like and welcoming atmosphere.
  • Abiding by company policy.
  • Medicines administration
  • Responded to emergency situations efficiently, employing first aid and CPR skills when necessary to ensure resident safety.
  • Monitored residents'' emotional well-being closely while providing compassionate support during difficult periods or transitions within their lives.
  • Conducted regular safety checks on living spaces to identify potential hazards or issues requiring attention from maintenance staff.
  • Administered medications as prescribed by healthcare professionals, ensuring proper dosage and adherence to medication regimens.
  • Assisted residents with personal care tasks, ensuring their health, hygiene, and well-being were maintained at all times.
  • Assisted residents with basic activities of daily living.

Customer care officer

Unison sacco society
10.2004 - 03.2018
  • Welcoming customers and guests.
  • Handling customers queries and concerns.
  • Handling incoming and outgoing calls and mails.
  • Directing customers to respective departments.
  • Effective filling system.
  • Creating a clean environment.

Education

Diploma - management

Kenya institute of management
Kenya
11.2012

High school diploma - undefined

Moi equator girls secondary school
Kenya
11.2001

Skills

  • Microsoft word
  • Team player
  • Active listener
  • L1ma
  • Insulin administration
  • Safety awareness
  • Meal preparation
  • Mental health support
  • Multicultural sensitivity
  • First aid and CPR
  • Cultural sensitivity
  • Willingness to learn
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Vital signs monitoring
  • HIPAA compliance

Hobbies and Interests

Learning, Traveling, Collaborating

Timeline

Residential support specialist

New Horizons Community Support Services
06.2024 - 06.2025

Customer care officer

Unison sacco society
10.2004 - 03.2018

Diploma - management

Kenya institute of management

High school diploma - undefined

Moi equator girls secondary school