Joyce Palomin

• Supervised youth recreational activities and facilitated workshops surrounding self-development,

education and employment.

• Reported incidents that negatively affected child safety.

• Mentored and supported young people through collaborative activities and social programs.

• Maintained cleanliness of youth facilities and rooms.

• Supported youth with nurturing and caring assistance focused on empowering and positive

independence.

• Achieved established program plan goals by developing and maintaining effective working

relationships with staff, court officials and educators.

• Worked with care team to assess client needs and discuss collaborative treatment efforts.

• Analyzed market trends to determine customer needs, volume potential, price schedules and discount

rates

• Responsible for daily bank deposits and updating information onto company Matrix each day

• Developing profitable relationships with existing and new customers

• Responding to customer inquiries and requests regarding insurance products

• Initiated business from numerous call-in quotes and successfully set up appointments to complete

applications and issue policies

• Maintained all client files and reviewed all renewals for possible re-quote/rewrite with other carriers

our Agency represented

• Collected and analyzed multiple insurance quotes, comparing them and then finding the cheapest

quote.

• Preformed daily opening and closing office activities

• Ensured all policy requirements are fulfilled

• Introduced the firm to the customers and explained the objectives and benefits of various insurance

programs

• Met with prospective customers and business owners in home and business settings

• • Finalized sales and collected necessary premiums

• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
• Supported office clerical functions using word processing and other software, email and office machines
• Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters
• Assisted team members with special projects by coordinating records and resources to meet expected requirements
• Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction
• Reviewed and efficiently processed 100+ files each day
• Delivered high-quality customer service through deep commitment to knowledge and performance
• Checked customer orders, labeling and documentation prior to shipment to avoid delays
• Organized computer-based information to minimize errors
• Implemented practical file system, which promoted smooth data gathering and presentation creation

• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
• Created and implemented store displays, promoting sales and growth
• Provided accurate and detailed quotes for customers to maintain customer satisfaction
• Ensured effective customer communication to maintain customer satisfaction
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Implemented professional sales presentations to creatively communicate product quality and market comparisons
• Maintained weekly and monthly quotas
• Informed customer about our finance programs and their benefits