JOYCE PANNELL
Martinsville,VA
Overview
24
24
years of professional experience
1
1
Certification
Work History
Transportation Provider
ModivCare
10.2022 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained accurate logs of deliveries.
- Updated logs and tracking documents accurately and according to schedule requirements.
Sales Manager/ Associate
Gracie's
07.2000 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Built relationships with customers and community to establish long-term business growth.
Transportation Management Coordinator
JPz Taxi/ Veyo
09.2016 - 09.2022
- Reduced transportation costs with thorough analysis of carrier contracts and negotiation of competitive rates.
- Evaluated transport providers based on price, reliability, capacity, reputation, ensuring optimal selections were made for each unique situation.
- Increased on-time delivery performance by closely monitoring shipment progress and resolving potential delays.
- Developed strong relationships with carriers and vendors, securing cost-effective partnerships for the company''s benefit.
- Prepared detailed reports on transportation activities which informed executive decision-making processes.
- Enhanced customer satisfaction through proactive communication and timely issue resolution.
- Requested and coordinated transport capabilities to meet missions.
- Arranged documentation and reports for follow-up or response to tracer actions.
- Improved transportation efficiency by optimizing routes and coordinating schedules.
- Conducted risk assessments for transportation activities to mitigate potential issues before they occurred.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Enforced team adherence to safety regulations and protocols.
- Developed and implemented strategies to improve team productivity and efficiency.
- Resolved conflicts between team members and addressed complaints or grievances.
Transportation Manager
LogistiCare
07.2006 - 08.2016
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Organized records of vehicles, schedules and completed orders.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Improved driver retention rates with focus on professional development and positive work environment.
- Fostered relationships with logistics partners, ensuring reliable and cost-effective transportation solutions.
- Developed and maintained knowledgeable and productive team of employees.
Personal Care Aide
Team Nurses
06.2005 - 12.2008
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
- Improved client satisfaction by providing personalized care and attention to their specific needs.
Petroleum Supply Specialist/ Truck Driver/ CLS
United States Armed Forces
06.2003 - 06.2005
- Handled and transported fuel to vehicles and aircraft.
- Maintained accurate records of petroleum transactions, tracking volumes received, distributed, and consumed for financial reporting purposes.
- Assembled refueling systems and equipment and performed quality assurance.
- Tested fuel products and handled hazardous materials.
- Supervised reception, storage and shipping of fuel.
- Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
- Conducted regular audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
- Trained new hires on company policies, procedures related to petroleum supply management, fostering a culture of excellence within the team.
Customer Service Representative
Wendy's
01.2001 - 06.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Graduate Certificate - Qualified Paraprofessional Mental Health
Paraprofessional
Danville, VA 06.2024
Accounting/Business Administration And Management
American National University
Martinsville, VA2016
Theological Studies
Liberty University
Lynchburg, VA2012
Criminal Justice/ Criminal Investigations
Everest College
Phoenix, AZ2009
High School Diploma -
Gretna High School
Gretna, VA06.2003
Skills
Keyboarding
Certification
Qualified Paraprofessional Mental Health
Personal Care Assistant
Able to help assist clients with achieving their goals according to their needs or disabilities
Timeline
Transportation Provider
ModivCare
10.2022 - Current
Transportation Management Coordinator
JPz Taxi/ Veyo
09.2016 - 09.2022
Transportation Manager
LogistiCare
07.2006 - 08.2016
Personal Care Aide
Team Nurses
06.2005 - 12.2008
Petroleum Supply Specialist/ Truck Driver/ CLS
United States Armed Forces
06.2003 - 06.2005
Customer Service Representative
Wendy's
01.2001 - 06.2003
Sales Manager/ Associate
Gracie's
07.2000 - 01.2024
Graduate Certificate - Qualified Paraprofessional Mental Health
Paraprofessional
Accounting/Business Administration And Management
American National University
Theological Studies
Liberty University
Criminal Justice/ Criminal Investigations
Everest College
High School Diploma -
Gretna High School