Joyce N. Paul
New York,United States
Summary
Dedicated and results-oriented professional with extensive expertise in delivering exceptional service within professional environments. A proud member of Delta Mu Delta International Business Honor Society committed to excellence in business and professional development. Skilled in managing and optimizing student information systems, streamlining processes, and ensuring data integrity. Proven ability to implement organizational strategies that enhance productivity across departments, resolve technical challenges, and support institutional needs. Strengths include problem-solving, administrative support, social media management, planning and coordination, and fostering teamwork and collaboration. Adept at managing competing priorities with ease while upholding the values of diversity, equity, and inclusion. Known for strong interpersonal, written, and verbal communication skills, along with a keen focus on leveraging technology to drive operational efficiency.
Overview
12
12
years of professional experience
Work History
School Registrar
The Packer Collegiate Institute
Brooklyn, N.Y.
05.2024 - 12.2024
- Oversaw the configuration, maintenance, and optimization of student information systems, ensuring data integrity and seamless functionality
- Managed roster updates, schedule accuracy, attendance tracking, user account creation, and advanced queries to meet institutional needs
- Delivered end-user support and resolved registrar-related requests through the Jira help desk platform
- Assisted in schedule creation and evaluated integration opportunities with Veracross and Axoim to enhance system compatibility
- Authored internal technical documentation and user guides to streamline system usage and troubleshooting processes
- Designed and implemented registrar and technology system enhancements, aligning with organizational goals and compliance standards
- Preserved historical transcripts and official records to meet compliance requirements and support student services
- Partnered with Admissions, Enrollment, and Business Offices to ensure accurate enrollment, and withdrawal data, and smooth student transitions
- Worked with academic deans, departments, and divisions to optimize workflows for course registration, scheduling, and academic record management
- Processed student work permits in accordance with regulatory standards
- Directed the grading process, ensuring verification, correction, and timely publication of grades and report cards, while calculating class rankings and GPAs
K-12 Registrar
The Churchill School and Center
New York, N.Y.
01.2016 - 05.2024
- Maintained and managed the school's student information system database, including platforms such as Blackbaud Learning Management System, Frontline, Naviance, Schedulogic, and RUVNA
- Collaborated with the technology department to develop and enhance automated systems, improving student and school data collection and analysis
- Assessed current and future system integrations, identifying areas for improvement in the LMS and Education Edge, and spearheaded the creation of a schoolwide automated attendance system
- Led the development and implementation of a fully integrated, user-friendly student information system, enabling web access for students, parents, and staff for personal and academic information, as well as online course registration
- Ensured compliance with local, state, and federal regulations, including FERPA, by securely maintaining confidential student records for current students and alumni
- Processed student records requests, including transcripts, report cards, and assessment data
- Generated K-12 class rosters and coordinated teacher and student schedules
- Scheduled academic timelines, including quarter/semester dates and midterm/final exam schedules for K-12
- Assigned rooms for standardized testing, such as Regents, SATs, and ACTs
- Prepared routine and specialized reports for stakeholders, including the Business Office, Head of School, Philanthropy, Admissions, K-12 school professionals, DEI Director, Guidance Counselors, Nurses, and the HR department
Registrar and Upper School Administrative Assistant
The Churchill School and Center
New York, N.Y.
06.2016 - 06.2022
- Assisted faculty with scheduling, materials, and student coordination
- Organized academic events, exams, and faculty meetings
- Maintained student records while ensuring policy and FERPA compliance
- Acted as a liaison between faculty, students, families, and school leadership
- Prepared reports and managed student information systems (Blackbaud, Schedulogic, etc.)
- Managed the Upper School Director’s schedule, meetings, and correspondence
- Coordinated domestic and international school trips, including transportation, accommodations, and itineraries
- Assisted faculty in scheduling and organizing field trips, ensuring alignment with academic goals
NYS Tuition Assistance Program (TAP) Specialist (College Assistant)
CUNY - New York City College of Technology
Brooklyn, N.Y.
10.2015 - 06.2016
- Accounts Receivable
- Resolved invalid or unauthorized deductions by following pending deductions procedures
- Verified validity of account discrepancies by obtaining and investigating information from the bursar, financial aid, and registrar departments
- Reviewed contracts, HESC, disbursements, tuition, and fees, and validated student eligibility for NYS TAP award
- Attested to the accuracy of information submitted to HESC on student eligibility or ineligibility for an award
- Provided in-person and over-the-phone TAP, Part-Time TAP, and APTS counseling to undergraduates about eligibility for HESC awards
- Worked with academic departments and administrative departments to maintain accurate and up-to-date TAP/financial aid processes
Assistant Registrar (College Assistant)
CUNY - Baruch College
New York, N.Y.
04.2015 - 06.2016
- Assured compliance with applicable local, state, and federal regulations regarding student educational records, including FERPA
- Distributed Diplomas: filing, indexing, mailing to the students and other Registrar's locations, handing diplomas to the students/designee in person
- Processed grade changes, enrollment verifications, and academic transcripts, both official and unofficial
- Supported the Registrar's Office during registration, drop/add, pass/fail, withdraw, and grading processes
- Entered Academic Review Committee decisions, Latin honors, departmental honors, and graduation dates into the computer system regularly
- Processed student probation indicators, verified if they have met requirements for probation indicator release, and verified students on the 3x Repeat policy
Financial Aid Assistant (Work Study)
Metropolitan College of New York
New York, N.Y.
08.2012 - 09.2015
- Counseled and advised students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning, as well as individualized information to the particular needs and situation of the student
- Answered questions, inquiries, or requests from students, parents, or guardians in person or in writing regarding financial aid programs and eligibility
- Assisted in distributing information on financial aid, scholarships, loan applications, and the Federal Work-Study programs
- Process a variety of forms related to students' registration, billing, and financial aid
- This involves being cognizant of all enrollment and financial deadlines for every type of student to ensure that transactions are processed correctly
Education
Introduction to Data Management Certificate -
Course Era Online Program
02.2025
M.B.A - Financial Services
Metropolitan College of New York
New York08.2023
M.B.A - General Management
Metropolitan College of New York
New York12.2016
B.B.A - Business Administration
Metropolitan College of New York
New York05.2015
Skills
- Student Information System (SIS) Management
- Data Analysis and Reporting
- Technical Support and Troubleshooting
- Veracross and Blackbaud Software
- Project Management
- Product Testing/Ambassador
- Process Improvement and System Integration
- Compliance and Regulatory Adherence
- Project Management and Cross-Department Collaboration
- Community Engagement
Volunteer Experience
- New York Junior League, Awarded Provisional On The Move (2020-2021), Content Creation Committee (2020-2021), Social Equity Committee (2021-2022), Steps to Success (2024-2025): Member and Executive Vice President
- Robin Hood, The Forest Member Volunteer (2024-present)
- Bzzagent, Beauty/Clothes Product Testing Specialist (2024-present), Lee Jeans, Lancome, Nudestix, Kiehl's, Ulta, IT Cosmetics, Laura Mercier, Beekman 1802
Websites Profiles
LinkedIn, https://www.linkedin.com/in/joycenpaul/
Affiliations
- New York Junior League
- Robin Hood: The Forest Member Volunteer (2024-present)
Accomplishments
- Founded and leader of the students of color and faculty staff of color affinity groups (The Churchill School and Center).
- Product Testing Specialist/Brand Ambassador
- Member of Delta Mu Delta International Business Honor Society: 3.77 GPA
Timeline
School Registrar
The Packer Collegiate Institute
05.2024 - 12.2024
Registrar and Upper School Administrative Assistant
The Churchill School and Center
06.2016 - 06.2022
K-12 Registrar
The Churchill School and Center
01.2016 - 05.2024
NYS Tuition Assistance Program (TAP) Specialist (College Assistant)
CUNY - New York City College of Technology
10.2015 - 06.2016
Assistant Registrar (College Assistant)
CUNY - Baruch College
04.2015 - 06.2016
Financial Aid Assistant (Work Study)
Metropolitan College of New York
08.2012 - 09.2015
Introduction to Data Management Certificate -
Course Era Online Program
M.B.A - Financial Services
Metropolitan College of New York
M.B.A - General Management
Metropolitan College of New York
B.B.A - Business Administration
Metropolitan College of New York
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