Joyce Phillips
Perry Hall,MD
Summary
Multi-talented business leader bringing 21 years of experience as a successful owner of multiple medical clinics. Creative and highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of sales goals.
Overview
28
28
years of professional experience
Work History
President/Owner
Occupational Medical Services, Inc.
Baltimore, MD
03.2003 - 12.2023
- Hired, trained and mentored a team of 47 staff members located at multiple locations throughout maryland.
- Completed monthly and quarterly reports to include findings via zoom meetings and site visits.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Increased annual sales by 5% through maintaining and cultivating a successful clientele.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Implemented new technologies to streamline organizational processes when needed.
- Created marketing plans to increase awareness and to enhance company's suite of products and services.
- Attended industry conferences to promote company image and obtain new clientele.
- Outlined benefits and addressed potential constraints prior to bidding on any federal or state contracts.
- Researched underlying issues, regulatory compliance status and processes to resolve complex business issues and recommend strategic corrective actions.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Identified areas for improvement in organizational operations.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging medical trends.
- Negotiated contracts with vendors for services such as Laboratory Testing, MRO Review and IT maintenance.
- Ensured compliance with all applicable laws related to Occupational Health Clinics.
- Maintained current knowledge on State and Federal Drug-Testing Laws, Workers Comp Injury Care and Occupational Safety with a thorough understanding of FMCSA-DOT, OSHA, DOL and SAMHSA through continued education and advanced training.
Medical Sales
Friends Medical Clinic & Laboratory, Inc.
Arbutus, MD
05.1996 - 03.2003
- Negotiated and closed deals with no oversight.
- Established and serviced over 300 accounts in maryland cultivating relationships with key decision makers.
- Listened to customer needs to identify and recommend what type of medical testing and services would best fit there needs while being in compliance with state and federal regulations.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Responded promptly to inquiries from prospects about services offered.
- Established strong relationships with clientele through regular visits to discuss services and helping them to reduce there overall jobsite injuries.
- Utilized CRM software systems for tracking leads, managing accounts, and generating reports.
- Increased brand awareness by creating and executing marketing programs encompassing trade shows, round-tables and webinars.
- Generated leads by attending industry conferences and networking events.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Towson Catholic High School
Towson, MD05-1990
Some College (No Degree) - Business Administration And Management
The Community College of Baltimore County
EssexSkills
- Program Oversight
- Staff Management
- Client Relationship Building and Management
- Key Account Management and Development
- Market Research
- Excellent Communication Skills
- Team Oversight
- Service-Driven Sales
- Sales Team Training
- Territory and Account Management
- Project Management
- Regulatory Compliance
- Sales and Marketing
- Vendor Sourcing and Negotiations
- Contract Negotiation and Management
- Leadership Team Building
- Account Management
- Financial Management
- Revenue Generation and Growth
- Operations Oversight
- Employee Relations
- Talent Recruitment
- CRM Software
- Market Research, Forecasting, and Analysis
References
References available upon request.
Timeline
President/Owner
Occupational Medical Services, Inc.
03.2003 - 12.2023
Medical Sales
Friends Medical Clinic & Laboratory, Inc.
05.1996 - 03.2003
High School Diploma -
Towson Catholic High School
Some College (No Degree) - Business Administration And Management
The Community College of Baltimore County
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