Joyce Potter
Raleigh,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Homecloud
Raleigh
11.2022 - 11.2024
- Maintained positive working relationship with fellow staff and management.
- Created detailed reports on customer feedback for management review.
- Conducted workflow analysis, space design or cost comparison analysis.
Data Entry Clerk
Express Employment
, MC
01.2021 - 04.2023
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained database by entering new and updated customer and account information.
Education
Career Online High School
Florida City, FL09-2020
Skills
- Customer service excellence
- Salesforce
- Call center experience
- Email management
- Data Entry
- Fast Learner
- Self Motivated
- Technical Support
- Able to target between different systems and learn new systems at a relatively fast pace
- Data Management
Timeline
Customer Support Specialist
Homecloud
11.2022 - 11.2024
Data Entry Clerk
Express Employment
01.2021 - 04.2023
Career Online High School