Hi, I’m
Joyce Quaye
Chapel Hill,NC
Summary
Dynamic administrative professional with extensive experience at the Social Security Administration, excelling in customer service and data entry. Proven ability to enhance operational efficiency and maintain confidentiality while managing sensitive information. Skilled in Microsoft Excel and adept at building strong relationships, ensuring employee satisfaction and streamlined processes.
Overview
47
years of professional experience
Work History
BWI THURGOOD MARSHAL AIRPORT
Administrative Assistant
03.2012 - 06.2015
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Social Security Administration, SSA
Benefits Administrator
03.1990 - 07.2003
Job overview
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Performed ongoing analysis of benefits program utilization patterns, identifying opportunities for cost savings or enhancements to offerings.
Social Security Adminstration
Administrative Assistant
03.1980 - 04.1990
Job overview
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
Social Security Administration
Clerk Typist
06.1968 - 04.1970
Job overview
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
Education
Forest Park High SchoolBaltimore, MD
High School Diploma
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- Microsoft Word
- Filing
- Documentation and recordkeeping
Timeline
Administrative Assistant
BWI THURGOOD MARSHAL AIRPORT
03.2012 - 06.2015
Benefits Administrator
Social Security Administration, SSA
03.1990 - 07.2003
Administrative Assistant
Social Security Adminstration
03.1980 - 04.1990
Forest Park High School
High School Diploma
Clerk Typist
Social Security Administration
06.1968 - 04.1970
Similar Profiles
GABRIEL WestGABRIEL West
General Manager at Prospect Airport Services Inc, Prospect Airport Services Inc - BWIGeneral Manager at Prospect Airport Services Inc, Prospect Airport Services Inc - BWI
Glenn saffranGlenn saffran
Director of Parking and Ground Transportation at BWI AirportDirector of Parking and Ground Transportation at BWI Airport
Ndeye DiopNdeye Diop
Aircraft Cleaner at BWI AirportAircraft Cleaner at BWI Airport
Sofia AubreySofia Aubrey
Nursing Assistant I at UNC Medical Center Transplant 5 WestNursing Assistant I at UNC Medical Center Transplant 5 West
Saadia MonastSaadia Monast
Clinical Nurse II - Child & Adolescent Psychiatry at UNC Medical CenterClinical Nurse II - Child & Adolescent Psychiatry at UNC Medical Center