Hi, I’m
Joyce Ramos Ventura
Utica,NY
Overview
5
years of professional experience
Work History
Briggs & Stratton
Finish Operator
09.2022 - Current
Job overview
- Maintained organized work area by cleaning.
- Inspected products and machines to maintain quality and efficiency.
- Inspects material on and off conveyor line for obvious defects and report scrap.
- Assists in cleaning powder booth and performing routine maintenance as directed. Performs stock handling duties as required.
Orgill
Order Processor
07.2022 - 09.2022
Job overview
- Received and followed pick sheets to gather merchandise for customer orders.
- Pack merchandise and ensure it will not break by including bubble wrap, foam, and stuffing.
- Check inventory to ensure order can be fulfilled.
Syracuse Community Health Center
Patient Access Representative
11.2021 - 07.2022
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- translating for parents who speak Spanish
Utica First Insurance
Maillroom Clerk/Receptionist
06.2021 - 11.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prep mail and scan it in.
- Index scanned in mail into the proper category.
- If a item didn’t have a policy number send back to agent to get correct information
The House Of Good Shepard
Overnight Child Care Worker
03.2021 - 06.2021
Job overview
- Awake overnight supervision of youths in accordance with agency policy and procedures as well as any individual Enhanced Supervision Plans.
- Manage all behaviors problems in a manner that reflects the agency's Sanctuary philosophy, Therapeutic Crisis Intervention training, and agency policy and procedure.
- Ensure completion of all written documentation as defined by program and agency policy and procedure.
Visionworks
Optometrist Assistant/Receptionist
12.2019 - 01.2021
Job overview
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
G4S Secure Solutions
Security Guard
09.2019 - 12.2019
Job overview
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Walmart
Cashier/Electronics Sales Associate
07.2017 - 09.2019
Job overview
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
- Checked to see if requested items were available from store's inventory.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Trained in loss prevention, visual merchandising and general sales skills.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases and locate items
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Education
Thomas R Proctor High SchoolUtica, NY
High School Diploma
06.2017
University Overview
Languages
Spanish
Native or Bilingual
Timeline
Finish Operator
Briggs & Stratton
09.2022 - Current
Order Processor
Orgill
07.2022 - 09.2022
Patient Access Representative
Syracuse Community Health Center
11.2021 - 07.2022
Maillroom Clerk/Receptionist
Utica First Insurance
06.2021 - 11.2021
Overnight Child Care Worker
The House Of Good Shepard
03.2021 - 06.2021
Optometrist Assistant/Receptionist
Visionworks
12.2019 - 01.2021
Security Guard
G4S Secure Solutions
09.2019 - 12.2019
Cashier/Electronics Sales Associate
Walmart
07.2017 - 09.2019
Thomas R Proctor High School
High School Diploma