JOYCE RAYNER-HUTCHINSON
Portsmouth,Virginia
Summary
Experienced professional with a background in administration assistant and as in Client Services. Skilled in managing front desk operations, and insurance. Proficient in establishing and servicing client accounts, preparing forms, conducting research for account inquiries, and resolving issues. Adheres to strict confidentiality standards and complies with regulations while providing compassionate customer support. Proven track record of collaborating with professionals to ensure efficient business operations and deliver exceptional experiences. Looking to leverage extensive expertise and strong interpersonal skills in a challenging client support role.
Overview
14
14
years of professional experience
Work History
Central Scheduling Specialist
Viginia Oncology Associates
10.2024 - Current
- Answering and directing phone calls and Maintaining contact lists
- Used electronic systems to retrieve test results.
- Prepare and Perform various clerical tasks, tracking referrals, confidential files and records
- Maintained compliance with regulations through strict adherence to confidentiality protocols when handling sensitive patient data.
- Expedited patient/client registration process by pre-registering new patients prior to their initial appointments, improving overall experience.
- Boosted departmental productivity by streamlining communication between staff members and patients.
Customer Service Representative
Medical Equipment Distrubutors
12.2021 - 10.2024
- Schedule and prepare for appointments with new as well as prospective clients and patients.
- Manage large amounts of incoming phone calls daily
- Ability to define and listen to the customer's needs and suggest solutions.
- Identify and assess customer's needs to achieve satisfaction
- Act as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable
- Review and prioritize daily goals to determine which tasks should be handled first.
- Administrative support experience in financial services
- Perform various administrative duties, performing data entry, sending emails, Teams messages
- Processed payments and other financial tranactions daily
Patient Coordinator
Southeastern Physical Therapy/Ivy Rehab Network
08.2013 - 12.2021
- Developed comprehensive care plans, coordinated patient care services, and ensured patients received the necessary medical treatment
- Managed the day-to-day business and clinical operations of an active physical therapy practice
- Scheduled 20 immediate follow-up appointments by analyzing patient records and appointment schedules
- To determine the optimal schedule, I reviewed the patient's needs, the provider's availability, and the insurance coverage
- Responsible for overseeing the organization's fiscal operations
- Through active listening and strong interpersonal skills, I communicated with colleagues, medical staff, and patients
- Contacted patients through phone, email, and in-person meetings to collect payments on overdue accounts or accounts with outstanding deductibles or co-pays
Administrative Assistant
Eden Counseling Center
10.2010 - 10.2013
- Collaborated closely with a diverse range of medical professionals to establish shared care goals and ensure patients received comprehensive, high-quality medical treatment
- Enhanced overall productivity by 30% by implementing efficient administrative processes in a Behavioral Health office
- Accurate documentation of emergency events and interventions ensured continuity of care and supported subsequent medical assessments and follow-up treatments
- Compiled and organized physical and digital documents, charts, and reports while strictly adhering to HIPAA guidelines per company policy at all times
- Maintained composure and efficiency when responding to crisis situations, coordinating closely with healthcare providers and emergency services to deliver timely and effective patient care
Education
Associate of Applied Science - Liberal Arts
Saint Leo University
Norfolk, VA05.2015
Certification in Medical Professional Billing and Coding -
A. Reddix & Associates, INC
Virginia Beach, VA01.2012
Information Processing Certificate - Administrative Studies: Information Technology
Kee Business College
Newport News, VA05.1987
Skills
- Data Entry
- Adaptability Detailed Oriented
- Compliance / Regulations
- Analytic / Meticulous Time Management
- Prioritize Workflow
- Active Listening
- Strategic Communication
- Experience interacting directly with customers
Accomplishments
- Skillfully managing complex medical records requests and audits, while consistently maintaining a 100% accuracy rate in retrieving and reviewing all documentation.
- Through a project I led, medical documentation accuracy and completeness improved, reducing errors by 25% and enhancing compliance with regulatory standards.
- Clinic management commended me for my exceptional coordination of patient care, which resulted in higher patient satisfaction scores and greater operational efficiency.
- Increased Employment Engagement through comprehensive training modules, educating staff on clinic policies, procedures, and customer service protocols, which enhanced their competency and job satisfaction.
- As the team lead, I provided daily mentorship and support to a group of Medical Support Assistants, empowering them to enhance their performance and professional development.
Passions
- Health and Wellness Advocacy: Active participant in community health initiatives, aiming to increase public knowledge about wellness and preventive care.
- Continual Learning and Development: Dedicated to personal growth through attending industry conferences and workshops related to healthcare communication.
Timeline
Central Scheduling Specialist
Viginia Oncology Associates
10.2024 - Current
Customer Service Representative
Medical Equipment Distrubutors
12.2021 - 10.2024
Patient Coordinator
Southeastern Physical Therapy/Ivy Rehab Network
08.2013 - 12.2021
Administrative Assistant
Eden Counseling Center
10.2010 - 10.2013
Certification in Medical Professional Billing and Coding -
A. Reddix & Associates, INC
Information Processing Certificate - Administrative Studies: Information Technology
Kee Business College
Associate of Applied Science - Liberal Arts
Saint Leo University
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