Home Health Aide
1 Year 7 MonthsHome Instead Senior Care Home | 01.2025 - Current
- Provided personalized care to enhance client comfort and well-being.
- Assisted clients with daily living activities, ensuring safety and dignity.
- Monitored vital signs to maintain health standards and report changes.
- Developed rapport with clients to foster trust and emotional support.
Business Owner
8 Years 2 MonthsJoyce Thomas LLC | 06.2018 - Current
- Create schedules
- Led a team in delivering exceptional customer service, ensuring client satisfaction for my clients to have a good treatment and care.
- Analyzed market trends to identify growth opportunities and drive business development for better care for patients.
- Implemented financial management systems to monitor cash flow and profitability.
Store Manager
14 Years 10 MonthsRoyal Farms | 03.2010 - 01.2025
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented process improvements, increasing operational efficiency and reducing waste.
Manger
11 MonthsMcDonald's Fast Food Restaurant | 06.2022 - 05.2023
- Managed inventory levels / labor hours
- train new employees and hire
- Resolved customer inquiries and complaints effectively, improving ratings
Manger
3 Years 3 Months7-11 Convenience Store | 03.2019 - 06.2022
- Supervised daily store operations, ensuring compliance with company policies and local regulations.
- Trained and mentored staff on customer service protocols and operational procedures
- Managed inventory using automated systems ( scanners and computer work) to optimize stock availability
- Implemented promotional campaigns, enhancing customer engagement and driving sales growth.