Joyce Regan
Ankeny,IA
Summary
Encouraging leader and problem-solver dedicated to streamlining operations to decrease costs and promote company-wide efficiency. Excellent customer relations aptitude and relationship-building skills. Reliable and trustworthy team member.
Overview
39
39
years of professional experience
Work History
Office Manager
Redfern, Mason, Larsen & Moore, P.L.C.
10.1989 - Current
- Oversee input of daily time entries for twelve attorneys and eight billing staff
- Handle monthly billing for legal services performed
- Receive and enter client payments via check, cash and ACH transactions
- Oversee monthly vendor invoices and manage timely payments
- Prepare bi-monthly payroll for staff of 21 employees
- Ensure timely payroll tax payments and report filings
- Oversee office supplies and facilities maintenance
- Develop and maintain successful relationships with vendors, suppliers and facilities maintenance contractors
- Schedule and supervise a staff of 21 employees, including hiring and annual reviews
- Communicate with attorneys and staff to ensure a pleasant and respectful work environment
- Coordinate with bank and accountants to provide monthly reports for a $5 million/six bank account general ledger
- Identify and implement areas of needed improvement for file and document retention
Bank Teller
First Security State Bank, N.A.
06.1984 - 07.1986
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly and accurately
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Processed loan documentation for mortgage and commercial loans
Education
Bachelor of Science - Business Management
Upper Iowa University
Waterloo, IowaSkills
- Excellent interpersonal skills
- Accounts Payable/Accounts Receivable
- Bookkeeping and Payroll experience
- Office Management
- Team Supervision
Timeline
Office Manager
Redfern, Mason, Larsen & Moore, P.L.C.
10.1989 - Current
Bank Teller
First Security State Bank, N.A.
06.1984 - 07.1986
Bachelor of Science - Business Management
Upper Iowa University
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