Summary
Overview
Work History
Education
Skills
Timeline
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JOYCE RYAN

Boring

Summary

Results-driven logistics professional with proven track record in dispatch management. Efficiently overseen fleet operations and coordinated schedules, optimizing delivery routes and minimizing delays. Known for fostering team collaboration and ensuring high standards of service, adaptable to dynamic environments and changing needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Dispatch Manager

New Kingston Logistics
11.2022 - Current
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Implemented reward system for drivers based on performance, boosting morale and productivity.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • DOT Certified & Step Van

General Manager

Carls Jr.
05.2019 - 11.2023
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Shift Leader

Dairy Queen Store
12.2016 - 01.2019
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.

Education

High School Diploma -

Marshall High School
Portland, OR
06.1993

Skills

  • Package Scanning
  • Route planning
  • Phone dispatch
  • DOT compliance
  • Workflow planning
  • Route planning and adjustment
  • Equipment Operation
  • Quality Assurance
  • Order Verification
  • Goods Transport
  • Dispatch Communication
  • GPS Navigation
  • Attention to Detail
  • Pre-Trip and Post-Trip Inspections
  • Vehicle Inspection
  • Valid Driver's License
  • Teamwork and Collaboration
  • Safe Driving
  • Responsible Driver
  • Clean Driving Record
  • Dependable and Reliable
  • Punctual and Reliable

Timeline

Dispatch Manager

New Kingston Logistics
11.2022 - Current

General Manager

Carls Jr.
05.2019 - 11.2023

Shift Leader

Dairy Queen Store
12.2016 - 01.2019

High School Diploma -

Marshall High School

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JOYCE RYAN