Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 25 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
34
34
years of professional experience
Work History
Senior Vice President of Field Operations
Accordion Healthcare Consulting, LLC
06.2023 - 02.2024
Managed AHC Consultants providing supervision, coaching, and guidance regarding delivery of AHC products.
Established and directed successful programs focused on Respiratory Therapy and MDS Changes and Updates.
Established culture of continuous improvement, leading by example to drive operational excellence across the organization.
Senior Vice President for Field Operations
Harmony Healthcare International, Inc.
05.2016 - 03.2023
Managed Harmony HealthCARE Specialists through supervision, coaching, and guidance regarding the delivery of Harmony products for Harmony Healthcare International, a nationally recognized, premier Healthcare Consulting firm specializing in C.A.R.E.
Educate Specialists on industry standards and changes that affect daily operations in post-acute care settings
Contribute to development of Harmony Healthcare seminar materials
Assists in advancement of Harmony Healthcare policies and procedures impacting consulting services through research of long-term care industry modifications and conversions.
Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for company.
Vice President of HarmonyHelp
Harmony Healthcare International, Inc.
Manage HarmonyHelp online resource and call center
HarmonyHelp provided an invaluable resource for entire interdisciplinary team; questions are answered by a Harmony HealthCARE Specialist within minutes of inquiry
The newest regulations and upcoming reimbursement changes are distilled and synthesized on this client-only site for staff to reference and search expeditiously.
Lead Specialist
Harmony Healthcare International, Inc.
Experience entails more than 4 years as an on-staff Specialist for Harmony Healthcare
Demonstrates leadership qualities through expression of clinical expertise, professional conduct and exemplary service delivery
Conducts site visits for Harmony Healthcare providing consulting and management services to the healthcare industry, primarily long-term care.
HealthCARE Specialist
Harmony Healthcare International
Represents Harmony Healthcare International providing consulting and management services to the healthcare industry, primarily long-term care
Review facility programs for consultation on all aspects of clinical reimbursement and regulatory compliance.
Rehabilitation Manager
Sundance Rehabilitation, SunBridge Care and Rehabilitation for North Reading
Responsible for the supervision of the Rehabilitation Department, including Physical Therapy, Occupational Therapy, and Speech and Language Pathology for a 113 bed long term care facility, 100 percent Medicare Certified
Responsible for day to day operations of rehabilitation, including personnel management, quality improvement
Administrative leadership and staff training, including Medicare and PPS regulations, Care Planning, and documentation
Liaison between nursing, facility administration, and rehabilitation
Received a Continuous Quality Improvement Excellence Award for Rehabilitation, the highest CQI award given by SunDance Rehabilitation
Test site for installation and development of Cypress, rehabilitation database for billing, and PPS management
Area resource for general computer problems, networking, and Cypress training and problem-solving.
Director of Occupational and Physical Therapy
Glens Falls Hospital
Responsible for the supervision of all Occupational and Physical Therapy personnel and students in a 440 bed acute care hospital
Responsible for the professional and administrative leadership, financial management, personnel management, quality improvement, and risk management for three departments, totaling 40 staff members
Managed three budgets totaling $1.5 million
Supervised Clinical Supervisors of Occupational and Physical Therapy and the Coordinator of the Work Tolerance Center
Responsible for recruitment and orientation of new staff
Developed and implemented departmental competency programs
Point person for The Rehabilitation Centers for Joint Commission Survey in 1996.
Director of Physical Therapy
Glens Falls Hospital
Responsible for the supervision of 30 Physical Therapy personnel and students in a 440 bed acute care hospital
Responsible for the professional and administrative leadership, financial management, personnel management, quality improvement, and risk management
Managed department budget of $1 million
Reported to the Vice President of Clinical Patient Services
Instrumental in increasing outpatient volume by 150% in the first two years at Glens Falls Hospital and increasing volume by 20% yearly after the first two years, while improving the quality of patient care for in and outpatients
Guided and facilitated participation of staff in the development of interdepartmental programs, including Total Joint Protocol, Inpatient Stroke Program, Corporate Back Injury Management Program, Aquatic Therapy, OB/GYN Program, and Pulmonary Rehabilitation
Developed three new outpatient physical therapy satellites for ambulatory patients
Assisted in the process of gaining approval for a new facility for rehabilitation services, which was opened in March of 1994
Participated as a strong team member to plan the physical plant structure and the development of new procedures and systems for “The Rehabilitation Centers.” Participated in the development of interdisciplinary programs, including an Outpatient Stroke Program and Pediatric Program.
Supervision of Therapy Services, Educational Services
WM. J. Moore Regional Services, Inc.
Supervised and coordinated the delivery of Physical, Occupational, and Speech Therapy Services within Federal and State mandates
Reported to and advised the Director of Educational Services regarding program development, staff recruitment, budget issues, fundraising, personnel policies, and equipment purchases
Responsible for the integration of therapeutic and educational objectives into a comprehensive curriculum
Development of parent training and support group programs.
Supervisor, Physical Therapy
CHARMSS Collaborative
Reported to Assistant Collaborative Director on program policies and procedures, budget, and staffing issues
Responsible for program expansion and recruitment of additional required staff
Responsible for staff professional development and supervision of evaluation, program planning and treatment, consultation techniques, and administrative procedures
Provided direct therapeutic interventions, including parent education and consultation with educational staff.
Physical Therapist
Cape Cod Collaborative
First Physical Therapist hired to provide therapeutic services within an educational setting for this thirteen school district collaborative
Developed, provided, and expanded services to include Occupational Therapy as well as Physical Therapy.
Physical Therapist
Glavin Regional Center
Participated in the opening and development of initial Physical Therapy programs for this facility, focusing on the deinstitutionalization of developmentally delayed children and adults
Assisted area school districts in the development of educational programs to meet Massachusetts Public Access Law requirements.
Senior Vice President Clinical Operations
Harmony Healthcare International, Inc.
01.2005 - 01.2023
Manages Harmony HealthCARE Consultants in all clinical services including Medicare Part A and Medicare Part B Audits, Mock Surveys, Compliance Programs, Integrity Audits, Analysis of data, Regulation and Reimbursement changes, Educational offerings and Efficiency data gathering and program management
Provides guidance to Specialists on Harmony Healthcare consulting policies, strategies, and approaches
Assigned special projects to expand and enhance service delivery to Harmony clientele
Presents Harmony Healthcare seminar material to clients and at publicly offered events.
Clinical Case Manager
SunBridge Care and Rehabilitation for North Reading
01.2001 - 01.2005
Coordination of excellent care for Medicare Part A residents, including cost-effective management of medications, equipment, supplies, and services
Completion of the MDS assessments, RAP’s, and Care Plans for all Medicare Part A patients
Coordination and completion of all other residents Quarterly and Annual MDS assessments, RAP’s, and Care Plans
Transmission of all MDS’s to State
Training of Clinical Case Managers and MDS Coordinators for other SunHealth facilities
Provide in-service education to nurses, social workers, activity directors regarding MDS process, timing of assessments, and documentation of skilled services.
Principal Physical Therapist
Worcester Health and Hospitals Authority, Worcester City Hospital
01.1990 - 01.1991
Responsible for the clinical supervision of all Physical Therapy personnel and the day to day procedural operations of the Physical Therapy department
Reported to and assisted the Director of Therapy Services regarding program policies, staffing, and equipment recommendations
Instrumental in the upgrading of the quality of Physical Therapy services by the introduction and incorporation of new therapeutic techniques and programs, i.e., Back Program, Pain Management Program
Assisted in creating and implementing the use of a new comprehensive patient evaluation form and protocol
Instrumental in improving inter therapist-physician communication
Responsible for the re-activation of student programs and directly responsible for student supervision
Directly involved with the recruitment of Physical Therapy personnel and personally responsible for the recruitment of potential Physical Therapy students
Responsible for the coordinating and scheduling of the Physical Therapy volunteer program
Responsible for direct patient evaluation, treatment, and patient and family education.
Education
Network Engineering Management -
Computer Learning Centers, Inc.
12.1999
Bachelor of Science Physical Therapy -
Russell-Sage College – Albany Medical College
12.1974
Skills
Articulate Communication
Oversight of Consultants
Metrics Tracking
Medical Record Auditing
MDS Training
MDS Changes and Updates
Consulting
Staff Development
Operational management
Policies and Procedures
Self-Directed
Verbal Communication
Critical Thinking
Quality Assurance
Public Speaking
Timeline
Senior Vice President of Field Operations
Accordion Healthcare Consulting, LLC
06.2023 - 02.2024
Senior Vice President for Field Operations
Harmony Healthcare International, Inc.
05.2016 - 03.2023
Senior Vice President Clinical Operations
Harmony Healthcare International, Inc.
01.2005 - 01.2023
Clinical Case Manager
SunBridge Care and Rehabilitation for North Reading
01.2001 - 01.2005
Principal Physical Therapist
Worcester Health and Hospitals Authority, Worcester City Hospital
01.1990 - 01.1991
Vice President of HarmonyHelp
Harmony Healthcare International, Inc.
Lead Specialist
Harmony Healthcare International, Inc.
HealthCARE Specialist
Harmony Healthcare International
Rehabilitation Manager
Sundance Rehabilitation, SunBridge Care and Rehabilitation for North Reading
Director of Occupational and Physical Therapy
Glens Falls Hospital
Director of Physical Therapy
Glens Falls Hospital
Supervision of Therapy Services, Educational Services
Senior Cloud Engineer at Deloitte Consulting LLC/Department of Healthcare ServicesSenior Cloud Engineer at Deloitte Consulting LLC/Department of Healthcare Services