Joyce Salisbury
Phoenix,Arizona
Summary
Able to provide skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized and proactive in
handing simultaneous tasks with little oversight. Excellent planning, problem solving, and decision making abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lifetime Fitness Cafe
08.2023 - Current
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various tasks.
Supervisor
Lifetime Fitness Cafe
04.2022 - 08.2023
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Owner's Assistant
Streams Clothing
02.2021 - 04.2022
- Contributed to 33% revenue increase by streamlining administrative operations and prioritizing tasks.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Generated monthly analysis of divisional website traffic, hits and sources and used data to increase sales.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Sales Associate
World Market
07.2019 - 10.2021
- Operated cash register, collected payments and provided accurate change.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Met merchandise processing standards and maintained organized and accessible work area.
- Listened to customer needs to identify and recommend best products and services.
Education
Molecular Sciences - Biochemistry
Arizona State University
Tempe, AZSkills
- Staff Training and Development
- Staff Management
- Employee Scheduling
- Recruiting and interviewing
- Staff Development
- Sales Growth
- Strategic Planning
- Policy Enforcement
- Employee Performance Evaluations
- Cost Reduction
- Team motivation
- Product and service knowledge
Certification
First Aid/CPR/AED Certified
ServSafe Food Handler Certifion
ServSafe Alcohol Certification
Timeline
Assistant Manager
Lifetime Fitness Cafe
08.2023 - Current
Supervisor
Lifetime Fitness Cafe
04.2022 - 08.2023
Owner's Assistant
Streams Clothing
02.2021 - 04.2022
Sales Associate
World Market
07.2019 - 10.2021
Molecular Sciences - Biochemistry
Arizona State University
First Aid/CPR/AED Certified
ServSafe Food Handler Certifion
ServSafe Alcohol Certification
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