Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joyce Sallie

Atlanta,GA

Summary

Dynamic Assistant Store Manager with a proven track record at Family Dollar, excelling in customer service and team building. Enhanced store efficiency through strategic visual merchandising and employee training, significantly improving customer satisfaction ratings. Skilled in cash handling and inventory management, fostering a collaborative environment that drives sales and operational success.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Family Dollar
06.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Manager

Bojangles' Famous Chicken 'n Biscuits
05.2020 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Kitchen Manager

Primohoagies Franchising
05.2019 - 01.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Boosted team morale and performance through effective leadership and training programs.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.

Dietary Aide

Mercy Hospital Medical Center
11.2017 - 05.2019
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

Associate of Applied Business - Business Administration And Management

DeVry University
Lisle, IL
06-2026

Skills

  • Customer service
  • Employee training
  • Team building
  • Inventory management
  • Visual merchandising
  • Cash handling
  • Customer experience
  • Store organization
  • Retail operations
  • Staff supervision
  • Attention to detail
  • Team building and leadership

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

Assistant Store Manager

Family Dollar
06.2023 - Current

Assistant Manager

Bojangles' Famous Chicken 'n Biscuits
05.2020 - 07.2024

Kitchen Manager

Primohoagies Franchising
05.2019 - 01.2020

Dietary Aide

Mercy Hospital Medical Center
11.2017 - 05.2019

Associate of Applied Business - Business Administration And Management

DeVry University
Joyce Sallie