Joyce Sam-Jackson
Brooklyn,New York
Summary
Joyce has a strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. She demonstrates proficiency in team coordination and problem-solving in fast-paced environments.
An office management professional with a track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Admin. Secretary
THE PATRIOT COMPANY LIMITED – ST. VINCENT
- Managed the day-to-day operations, supervising staff, preparing staff rosters, general office procedures with daily use of Microsoft Office Excel, Word, and QuickBooks. Payroll preparations, preparing monthly invoices, typing, and filing of all correspondences, preparing monthly taxes for payment, checking off cashiers, prepared cash for deposits and recording daily deposits. Staff Roster Preparations
- Data Entry and Filing
- Organizing and Supervising Staff.
- Part-time
Assistant Director
ST. GABRIEL’S EPISCOPAL CHURCH OLDER ADULT CENTER
- Current
- Assist the Director on every task of the Center’s program and activity.
- Provide Case Assistance and information to members and the supervision of the Program Coordinator.
- Updating members database monthly for billing purpose, prepare accounting data and record keeping.
- Tracking of all incoming vendor bills, compile billing information and statistics, including the monthly bank deposits, petty cash receipts and all vendor invoices in a timely manner.
- Provide and prepare billing reports for accounting purposes.
- Keep and track all daily attendance logs with required records.
- Provide and prepare billing information to the Financial Fiscal Accountant for DFTA’s monthly financial report.
- Submit all necessary reports to the Financial Fiscal Accountant, no later than 3 days after the end of the month.
- Maintain safe and sanitary procedures in compliance with the NYC Fire Department, the Health Department Codes and DFTA regulations.
- Work closely with the Cook and Assistant Cook on all daily food usage records.
- Prepare the cost analysis of the food and supply for monthly inventory.
- Perform all duties about and in compliance with Government Laws and regulations and, the New York City Department for the Aging.
- Work closely with the Director on assigned tasks, assisting in all other areas, when necessary.
- Full Time
Operations Supervisor/Admin. Secretary
SVG SOLIDARITY IN ACTION INC - (SVSGAI) ST. VINCENT
01.2010 - 01.2022
- Managed the day-to-day operations, supervising staff, preparing staff rosters, general office procedures with daily use of Microsoft Office Excel, Word, and QuickBooks. Payroll preparations, preparing monthly invoices, typing, and filing of all correspondences, preparing monthly taxes for payment, checking off cashiers, prepared cash for deposits and recording daily deposits. Staff Roster Preparations
- Data Entry and Filing
- Organizing and Supervising Staff.
- Part-time
Office Manager
ARTS FRIENDS LTD – PALM ISLAND, ST. VINCENT
01.2007 - 01.2022
- Supervised a staff of three (3), prepared and paid salaries, record and prepared all local accounting including accounting for the Swiss authorities, procure bank and insurance business relations to local authorities, as well as logistics of shopping needs, both technical and household related for the properties owned by Arts Friends Ltd which are located on one of the Grenadines remote islands.
- Part Time
On-Site Manager/Supervisor
ERG INVESTMENTS
01.2007 - 01.2009
- Managed the day-to-day operations of a gym and a mini twelve (12) rooms hotel. Supervised a staff of six (6), preparing staff rosters, payroll preparations, tax payee and NIS payments. Keeping track of all inventories, typing, filing, recording guest reservations, receiving guests, inspecting rooms before guests arrival and procurement of all gym and hotel supplies.
Residence Manager
GOVERNMENT OF ST. VINCENT AND THE GRENADINES - RESIDENCE OF THE PRIME MINISTER
01.2005 - 01.2006
- Supervised all staff, inspecting their completed task and preparing staff appraisals. Worked closely with the Prime Minister’s Wife preparing menus, programs, selecting caterers and decorators for official events at the residence. Prepared purchase orders for all household supplies. Recording, typing, and filing of weekly reports on all day-to-day activities.
Secretary/Admin. Secretary
THE CARNIVAL DEVELOPMENT CORPORATION
01.2002 - 01.2004
- Typing and filing documents. Recording and preparing minutes of board meetings. Preparing events flyers and programs for all official activities. Coordinating the distribution of all seasonal tickets and VIP invitations. Making sure all logistics are in place for each official carnival event.
Office Manager
MANAGER MARINE ENGINEERING SERVICES LTD
01.1999 - 01.2000
- Answering all incoming calls, preparing purchase orders, procurement of supplies to be delivered to the Grenadines. Contacting vendors and comparing prices. Recording and submitting accounting data including bank statement reconciliations to the accountant. Typing and filing all correspondence.
Assistance Office Manager
KELECTRIC CO., LTD
01.1997 - 01.1999
- Provide and prepare billing reports for accounting purposes. Keep and track all daily attendance logs. Preparing contracts for bidding. Supervised staff, prepared payrolls, monthly taxes for payment, NIS, and staff appraisals. Typing, filing documents, scheduling meetings, taking, and preparing minutes of meetings and answering the telephone.
Office Supervisor
KELECTRIC CO., LTD
01.1995 - 01.1997
- Provide and prepare billing reports for accounting purposes. Keep and track all daily attendance logs. Preparing contracts for bidding. Supervised staff, prepared payrolls, monthly taxes for payment, NIS, and staff appraisals. Typing, filing documents, scheduling meetings, taking, and preparing minutes of meetings and answering the telephone.
Secretary
KELECTRIC CO., LTD
01.1991 - 01.1995
- Provide and prepare billing reports for accounting purposes. Keep and track all daily attendance logs. Preparing contracts for bidding. Supervised staff, prepared payrolls, monthly taxes for payment, NIS, and staff appraisals. Typing, filing documents, scheduling meetings, taking, and preparing minutes of meetings and answering the telephone.
Education
High School Diploma -
Organization of Eastern Caribbean States/Expert Development Unit-OECS/EDU
01.2010
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Barbados Institute of Management & Productivity-BIMAP
01.2010
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St. Vincent Technical College
01.1994
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Professional Secretarial Institute - Marketing Specialists (Caribbean) Ltd
01.1993
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Professional Secretarial Institute -PSI
01.1991
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College of Professional Management - England
01.1991
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St. Vincent Technical College
01.1990
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Emmanuel High School
01.1984
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Cane-End Government School
01.1979
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Marriaqua Primary School
01.1977
Skills
- Verbal and written communications
- Relationship building
- Operations management
- Conflict management
- Administrative oversight
- Report preparation
- Event coordination
- Organization
- File systems management
- Payroll processing
- Report writing
- Spreadsheet management
- Inventory purchasing
- Inter-office communications
- Meeting coordination
- Cross-functional communication
- Document preparation
- Administrative support
Certification
- 2024 – Certificate in Keep on Track Blood Pressure Monitoring from New York City Department for the Aging
- 2023 – Certificate in Case Recording from New York City Department for the Aging
- 2023 – Certificate in Food Protection from New York City Department of Health and Mental Hygiene
- 2023 - Certificate of Mental Health First Aid USA from Missouri Department of Health. USA
- 2022 - Certificate for Adult and Child CPR/First Aid from American Red Cross Training Services
- 2018 - Certificate of Medical Forensic and Legal Challenges from SVG Medical Association
- 2018 – Certification on Sexual Assault in the Caribbean from SVG Bar Association
- 2010 - Certificate of General Management Enhancement from OECS/EDU
- 2010 - Certificate of General Management of Change from BIMAP
- 1994 - Certificate of Data Processing from SVTC
- 1993 - Certificate of General Effective Supervision from PSI-MSCL
- 1991 - Certificate of General Office Procedures from PSI
- 1991 - Diploma of Private Secretarial Duties from College of Professional Management, England
- 1990 - Certificate of Elementary Typing from Pitman Examinations Institute, England.
Timeline
Operations Supervisor/Admin. Secretary
SVG SOLIDARITY IN ACTION INC - (SVSGAI) ST. VINCENT
01.2010 - 01.2022
Office Manager
ARTS FRIENDS LTD – PALM ISLAND, ST. VINCENT
01.2007 - 01.2022
On-Site Manager/Supervisor
ERG INVESTMENTS
01.2007 - 01.2009
Residence Manager
GOVERNMENT OF ST. VINCENT AND THE GRENADINES - RESIDENCE OF THE PRIME MINISTER
01.2005 - 01.2006
Secretary/Admin. Secretary
THE CARNIVAL DEVELOPMENT CORPORATION
01.2002 - 01.2004
Office Manager
MANAGER MARINE ENGINEERING SERVICES LTD
01.1999 - 01.2000
Assistance Office Manager
KELECTRIC CO., LTD
01.1997 - 01.1999
Office Supervisor
KELECTRIC CO., LTD
01.1995 - 01.1997
Secretary
KELECTRIC CO., LTD
01.1991 - 01.1995
Admin. Secretary
THE PATRIOT COMPANY LIMITED – ST. VINCENT
Assistant Director
ST. GABRIEL’S EPISCOPAL CHURCH OLDER ADULT CENTER
- Current
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Barbados Institute of Management & Productivity-BIMAP
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St. Vincent Technical College
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Professional Secretarial Institute - Marketing Specialists (Caribbean) Ltd
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Professional Secretarial Institute -PSI
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College of Professional Management - England
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St. Vincent Technical College
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Emmanuel High School
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Cane-End Government School
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Marriaqua Primary School
High School Diploma -
Organization of Eastern Caribbean States/Expert Development Unit-OECS/EDU
The City of New York Mayor's Office of Contract Services Digital Course in Capacity Building
Certificate of Completion - 11/03/2023