Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Joyce Santiago

Orlando,FL

Summary

Accomplished Assistant Manager with a proven track record of consistent career advancement. Demonstrates expertise in sales, personnel management, accounting, and inventory management. Committed to maintaining comprehensive knowledge of company products and services to deliver exceptional customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Starbucks
01.2022 - 01.2024
  • Led a multi-million-dollar business with a focus on driving sales and operational efficiency
  • Developed and motivated team members to achieve personal and store goals
  • Created a welcoming 'Third Place' environment, anticipating customer and store needs
  • Utilized problem-solving and leadership skills to maintain a high-functioning team and excellent service
  • Ensured compliance with company regulations, fostering a positive and productive work environment
  • Supervised daily operations, ensuring smooth shifts and customer satisfaction
  • Trained and coached team members to develop their skills and deliver exceptional service
  • Maintained a clean, organized store environment in alignment with health and safety standards
  • Delivered high-quality coffee and handcrafted beverages while maintaining Starbucks' standards of service and product quality
  • Operated brewing and espresso equipment, ensuring precise preparation of beverages to meet customer specifications
  • Handled cash, card transactions, and mobile payments efficiently, maintaining accuracy in cash handling
  • Maintained a clean and organized work environment, adhering to all health and safety standards
  • Assisted in inventory management by restocking supplies and conducting regular inventory checks
  • Worked closely with team members to ensure smooth store operations during peak hours

Personal Trainer

Anytime Fitness
01.2022 - 01.2024
  • Developed and implemented customized fitness programs tailored to individual client goals
  • Conducted assessments, tracked progress, and provided coaching on proper form and technique to ensure safety and effectiveness
  • Delivered motivational support and basic nutritional guidance, contributing to high client satisfaction and retention
  • Maintained gym standards and fostered a welcoming environment for all members

Shift Supervisor

Starbucks
01.2020 - 01.2022
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.

Barista

Starbucks
01.2019 - 01.2020
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Bachelor's Degree - Applied Health and Nutrition

Arizona State University
Tempe, AZ
02.2025

High School Diploma -

Carmen Belen Veiga HS
01.2016

Skills

  • Barista Operations & Coffee Preparation
  • Sales & Revenue Growth
  • Customer Service Excellence
  • Store Management & Shift Leadership
  • Inventory Control & Merchandising
  • Team Building & Staff Training
  • Customer relations
  • Display setup
  • Flexible schedule
  • Goals and performance
  • Work Planning and Prioritization
  • Business development

Accomplishments

  • Supervised team of 32 staff members.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Starbucks
01.2022 - 01.2024

Personal Trainer

Anytime Fitness
01.2022 - 01.2024

Shift Supervisor

Starbucks
01.2020 - 01.2022

Barista

Starbucks
01.2019 - 01.2020

High School Diploma -

Carmen Belen Veiga HS

Bachelor's Degree - Applied Health and Nutrition

Arizona State University

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Joyce Santiago