Joyce A. Sargo
Morris Plains,USA
Summary
Dynamic Executive Assistant with over 5 years of experience supporting C-suite executives and a 20-year background in hospitality operations and project coordination. Expertise in managing complex calendars, email communications, and travel arrangements, both domestic and international. Proven track record of anticipating executive needs and enhancing operational efficiency. Strong ability to build relationships across teams while maintaining a high level of professionalism and discretion.
Overview
28
28
years of professional experience
Work History
Executive Assistant & HR and Benefits Specialist
Eastern Essential Services, Inc.
Fairfield, USA
04.2021 - Current
- Provide dedicated support to the CEO and senior executives, managing complex calendars, correspondence, and email communications with a proactive, solutions-oriented approach.
- Draft and proofread executive reports, presentations, and internal/external communications, reducing errors by 75%.
- Coordinate domestic and international travel, including flights, hotels, ground transportation, and event logistics.
- Prepare, submit, and reconcile expense reports and approvals via Concur, ensuring accuracy and compliance.
- Oversee onboarding/offboarding, benefits administration, HR recordkeeping, and compliance for a workforce of 220+ employees.
- Coordinate executive office operations, including vendor orders, mail management, and reception support.
- Plan and execute corporate events, meetings, and training sessions; maintain calendars and follow-ups for action items.
Leisure Operations – Travel Butler
Flight Centre Travel Group-Multiple Roles
Montvale, USA
12.2015 - 12.2019
- Managed the project development of 'Travel Butler,' providing high-touch, customized travel services to clients nationwide.
- Supported 100+ locations nationwide by coaching teams, resolving escalations, and implementing process improvements.
- Created operational tracking systems that reduced errors and improved workflow efficiency.
- Managed complex itineraries, vendor relationships, and high-touch client communications.
Sales/Vacation Consultant
Flight Centre
Ramsey, USA
11.2013 - 11.2015
- Designed customized travel experiences and coordinated multi-stop global itineraries.
- Provided wholesale travel options and negotiated vendor contracts for industry professionals.
- Generate daily, weekly, and monthly sales reports to identify opportunities for improving sales performance.
- Built and maintained strong relationships with customers and vendors, recognized for integrity and service excellence.
Sales/Independent Travel Consultant
Flight Centre
Ramsey, USA
01.2009 - 01.2012
- Managed domestic and international leisure bookings through Sabre.
- Delivered exceptional customer service and resolved travel concerns and escalations.
Sales/Vacation Consultant
Liberty Travel
Ramsey, USA
01.1998 - 01.2008
- Exceeded sales goals consistently and earned company recognition for top performance.
- Coordinated corporate and leisure travel, group trips, and destination weddings.
Education
Bachelor of Arts - Sociology
Montclair State University
Montclair, NJSkills
- Executive calendar management
- Email coordination
- Travel logistics
- Expense reporting and approvals
- Event and meeting planning
- Office and property management
- Vendor relations
- HR administration and compliance
- Project coordination
- Cross-functional collaboration
- Microsoft Office proficiency
- QuickBooks expertise
- Adobe Acrobat skills
- Written and verbal communication
- Professional discretion
Accomplishments
- Interviewed and featured in 'Meet Liberty Travel’s Exclusive Travel Butler' spotlight article.
- Inducted into President’s Club (2007) for exceptional performance.
- Awarded Top Novice for surpassing annual sales goals (2014–2015).
- Contributed blog content for The Journey, enhancing client engagement through storytelling.
Timeline
Executive Assistant & HR and Benefits Specialist
Eastern Essential Services, Inc.
04.2021 - Current
Leisure Operations – Travel Butler
Flight Centre Travel Group-Multiple Roles
12.2015 - 12.2019
Sales/Vacation Consultant
Flight Centre
11.2013 - 11.2015
Sales/Independent Travel Consultant
Flight Centre
01.2009 - 01.2012
Sales/Vacation Consultant
Liberty Travel
01.1998 - 01.2008
Bachelor of Arts - Sociology
Montclair State University