Joyce Sayre
Simsbury,CT
Summary
Organized office professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Office Manager
Farmington Station
Farmington , CT
07.2022 - 07.2024
- Audit and manage documentation of staff employment/termination records, as well as housing records for 120+ building residents
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepare and conduct orientation for new employees.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Supervised staff members, organized schedules and delegated tasks.
- Delegated work to staff, setting priorities and goals.
- Managed monthly financial statements and bill payments for residents and company directors.
- Effectively communicated with Vendors and Accounting teams to address invoice concerns
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coded and entered daily invoices with in-house accounting software.
- Managed office inventory and placed new supply orders.
- Guide and showcase the community to interested individuals and their families during visits.
- Prepared and collected all necessary paperwork for new residents in collaboration with their families
- Ensured apartments are prepared for new residents and showcased during tours
- Greeted and supported a new resident during move-in day
- Fosters trust with residents and families through consistent check-ins, diligent apartment upkeep, and meticulous organization of care needs.
- Conducted background checks and reference checks of prospective employees.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
Office Manager
Utopia Home Care
Hartford, CT
01.2022 - 07.2022
- Supervised a team of 20+ people through coaching and team building, as well as carried out individual employee performance evaluations
- Managed timely completion of personnel forms such as payroll, position change records, and PTO requests.
- Conducted interviews for potential employees
- Facilitated orientation sessions to familiarize new hires with company policies and procedures
- Processed payroll accurately ensuring all employees were paid on time.
- Supervised staff members, organized schedules and delegated tasks.
- Conducted background checks and reference checks of prospective employees.
Patient Administrative Associate
Bone & Joint Institute of Hartford Hospital
Hartford, CT
03.2019 - 01.2022
- Provided administrative support and communicated effectively with colleagues, physicians, patients, and families
- Successfully supported the development of more than 20 individuals through training and mentorship.
- Efficiently observed telemetry monitors and responded to unit call system, reporting information to medical staff accordingly.
- Created assignments for Patient Care Associate Staff during shift changes.
- Managed and oversaw inventory of unit supplies and office materials.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Patient Service Representative
Whole Health Wellness Center
Avon, CT
09.2015 - 03.2019
- Ensured a positive and patient-focused environment for up to 40 daily check-ins and check-outs.
- Accurately obtained and verified necessary patient demographic information and documents
- Directly contacted insurance companies via phone, web portal, and fax to obtain authorization for specific medical procedures
- Coordinated and scheduled appointments for new and established patients, working collaboratively with office team members supporting 6 naturopathic medical providers.
Education
High School Diploma -
Conard High School
01.1990
Skills
- Microsoft Office
- Insurance
- Accounting
- Conflict resolution
- Management
- Payroll = Paycom, Kronos
- EMR = EPIC, HELIOS, ALIS
- Invoice Processing - Yardi, QuickBooks
- File Management
- Calendar Management
- Business Administration
- Expense tracking
- Administrative tasks
- Workflow Coordination
- Customer Satisfaction
- Staff hiring
- Employee training
- Human Resources
- Administrative Support
- Inventory Control
- Office Management
- Organizational Skills
- Staff management
- Human resources
- Vendor engagement
- Training and coaching
Certification
Certified Dementia Practitioner
Timeline
Office Manager
Farmington Station
07.2022 - 07.2024
Office Manager
Utopia Home Care
01.2022 - 07.2022
Patient Administrative Associate
Bone & Joint Institute of Hartford Hospital
03.2019 - 01.2022
Patient Service Representative
Whole Health Wellness Center
09.2015 - 03.2019
High School Diploma -
Conard High School
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