Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joyce-Shantee Frazier

Pompano Beach

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Courier

DCS Delivery Courier Services
02.2022 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.

European Auto Parts Courier

ADL Delivery Service
01.2022 - 05.2024
  • Independent contractor delivering automotive parts on a daily route
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.

Resident Supervisor

The Kintock Group
01.2019 - 11.2022
  • The primary responsibility of this position is to maintain safety, security and control of the facility and residents in accordance with Company policy and contracting agency requirements
  • This position has first level responsibility for maintaining resident accountability
  • Processing the arrival of residents in accordance with established procedures and contract requirements
  • Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Handled administrative tasks such as reporting incidents or submitting work orders, maintaining accurate records and ensuring timely resolutions.
  • Trained new Resident Supervisors on relevant policies and procedures, ensuring consistency in application across the community.

Shuttle Bus Operator

Keystone Quality Transport
01.2016 - 11.2021
  • Bus Operator 2016 to Present Cleaning and inspecting the bus before taking on the route Reporting major defects in the bus to the maintenance supervisor Operating the bus on the prescribed route and as per time schedule Collecting bus fares from passengers and helping them with their baggage Reporting accidents and emergency situations to the company office
  • Providing first aid to passengers in case of need Driven passengers to their destinations safely and cautiously Helped handicapped and elderly passengers in boarding and alighting the bus Maintained log book and ensured proper maintenance of the bus Analyzed and provided detailed report on needs of repair and maintenance to the management.

Resident Supervisor

The Kintock Group
01.2019 - 09.2021

Bus Driver

Keystone Quality Transport
01.2016 - 11.2020

Café Chef

Sodexo Food Service
01.2015 - 01.2016

Education

High School Diploma -

Continental Academy
Miramar, FL
01.2007

Skills

  • Bus Driving
  • Surveillance
  • Load & unload
  • Customer service
  • Supervising experience
  • Data collection
  • Specimen collection / processing
  • Handling pharmaceutical materials
  • Route Planning
  • HIPAA Compliance
  • Delivering medical records
  • Package pickup and delivery
  • Handheld scanning devices
  • Time Management
  • Attention to Detail
  • Van driver
  • Commercial driving
  • Communication skills

Certification

  • BBP, 01/01/25
  • HIPPA, 01/01/25

Timeline

Medical Courier

DCS Delivery Courier Services
02.2022 - Current

European Auto Parts Courier

ADL Delivery Service
01.2022 - 05.2024

Resident Supervisor

The Kintock Group
01.2019 - 11.2022

Resident Supervisor

The Kintock Group
01.2019 - 09.2021

Shuttle Bus Operator

Keystone Quality Transport
01.2016 - 11.2021

Bus Driver

Keystone Quality Transport
01.2016 - 11.2020

Café Chef

Sodexo Food Service
01.2015 - 01.2016

High School Diploma -

Continental Academy

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Joyce-Shantee Frazier