JOYCE SHIPES
Freeport,FL
Summary
To work in a challenging and stimulating environment, with the opportunity to learn and grow within a company. Allowing me the ability to enrich my skill set and knowledge, while enhancing and furthering the company. SKILLS & Enhanced comprehension of computers and programming. The ability to read, follow and aid in developing machine operating instructions and procedures. Over three years' experience in technical/machine operations. Extremely fast at learning new and innovated operational techniques. Enhanced knowledge of aerospace field, engineering, and aircraft design. Basic electric skills Trouble shooting and reading schematics to understand were the fault lies. Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting mechanical problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Construction professional, well-prepared for leadership roles in large-scale projects. Expertise in managing diverse teams and driving projects to completion within set timelines. Known for reliability and adaptability, ensuring seamless operations and quality outcomes. Strong focus on safety protocols and effective communication.
Overview
6
6
years of professional experience
Work History
Sr Superintendent of Mastercare
Minto Communities
Panama City Beach, FL
03.2024 - Current
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Collaborated with cross-functional teams to facilitate issue resolution and process improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Analyzed performance data to identify areas for operational enhancements and resource allocation.
- Executed team-building activities that enhanced collaboration and morale among employees.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Coordinated with subcontractors to streamline communication and maintain project timelines.
- Mentored junior superintendents, enhancing team capabilities and fostering professional growth.
- Managed client relationships, ensuring satisfaction through transparent communication and project updates.
Construction Manager
Holiday Builders
Freeport, FL
09.2021 - 03.2024
- Improved project efficiency by streamlining communication between team members and implementing effective management strategies.
- Led cross-functional teams to ensure successful completion of complex construction projects on-time and within budget.
- Developed comprehensive project plans, outlining scope, schedule, resources, and risk management strategies for successful execution.
- Implemented innovative construction methodologies to reduce timeframes and improve overall project outcomes.
- Ensured safety compliance across all aspects of construction activities, resulting in reduced incidents and improved workplace culture.
- Conducted regular site inspections to monitor progress and address any potential issues or delays proactively.
- Oversaw project timelines and budgets, ensuring adherence to established construction schedules.
- Implemented safety protocols, reducing on-site accidents through training and compliance checks.
- Evaluated subcontractor performance, optimizing selection processes for efficiency and quality outcomes.
- Developed comprehensive project plans, aligning deliverables with client expectations and regulatory requirements.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
Facilities Manager
Watercolor Inn (St. Joe Co.)
Santa Rosa Beach, FL
10.2020 - 10.2021
- Responsible for equipment, building and grounds, safety, hazardous waste.
- Manage and monitored preventative maintenance program for HVAC, Hood Cleaning, Grease Traps, Waste and Fire Protection and pools. Alice our onsite system helps keep everything organized and in budget.
- Responsible for sourcing and monitoring of new vendors in each market.
- Coordinate all technicians scheduling, manage payroll entry and approval procedures.
- Evaluations, and interviewed new candidates
- Co-manage for capital projects, help perform budget reviews and budget modifications.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Managed facility inspections and audits, ensuring adherence to regulatory standards and policies.
- Oversaw project planning for facility upgrades, aligning improvements with organizational goals and budget constraints.
Engineering services
Milliken Co
Lagrange, GA
11.2020 - 10.2020
- Kept projects on track by establishing and enforcing timeline objectives.
- Monitored ongoing site work, including directing testing, maintenance and repairs.
- Conferred with management, production, and marketing staff to discuss project specifications and procedures.
- Monitored machine operations to spot and correct problems early.
- Organized and coordinated work for 1 team members.
- Troubleshoot problems and developed successful solutions.
- Created caring and compassionate patient-focused experience by building relationships with patients, families, and colleagues.
- Operated vehicles and equipment safely and maintained clean driving record.
- Approached and solved work problems with initiative and knowledge of machine operations.
- Contributed many successful ideas to improve machine work.
- Fixed range and machine equipment problems with equipment with effective troubleshooting and repair abilities.
Education
BA of Science -
Atlanta Christian College
01.2003
BA of Science - undefined
Chattahoochee Valley Community College
Skills
- Inventory organization
- Detail oriented
- Troubleshooting techniques
- Time management
- Written communication
- Customer Service
- Construction supervision
- Mentoring and training
- Site safety management
- Budget control
- Cost estimation
- Relationship building and management
- Leadership development
- Staff management
- Strategic planning
- Scheduling coordination
- Quality assurance
- Quality standards
- Blueprint interpretation
Timeline
Sr Superintendent of Mastercare
Minto Communities
03.2024 - Current
Construction Manager
Holiday Builders
09.2021 - 03.2024
Engineering services
Milliken Co
11.2020 - 10.2020
Facilities Manager
Watercolor Inn (St. Joe Co.)
10.2020 - 10.2021
BA of Science - undefined
Chattahoochee Valley Community College
BA of Science -
Atlanta Christian College