Joyce Shropshire
Office Manager
Bealeton,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Manager
Landscape Deck Pro
04.2012 - Current
- Managed office operations, ensuring smooth workflow and efficient processes
- Oversaw administrative tasks, demonstrating strong organizational skills
- Provided excellent customer service, resolving conflicts and ensuring customer satisfaction.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Daycare Teacher
Culpeper County Daycare
03.2010 - 05.2012
- Served as a Reading Teacher for 5 Elementary Schools, demonstrating strong communication and active listening skills
- Provided assistance with various daycare activities, showcasing multitasking abilities
- Ensured safe and nurturing environment for children, demonstrating conflict resolution skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Receptionist
Highway Safety Supply
03.2006 - 08.2006
- The jobs I did were to do ordering in the warehouse, Answer phones, handle Fed Ex and UPS
- Light cleaning, and Order office supplies.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Cashier
7-Eleven
09.1999 - 06.2002
- I was responsible for Opening and closing the store, Making coffee for customers, Ordering of merchandise, Safe drops, Cleaning store, and running register.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Walmart
04.1997 - 10.1999
- I ran the register and handled money
- Clean my register area.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Business Administration/ Computer Information Syst
Herrmitage Technical Center
Richmond, VA06.1994
High School - Business Administration in Computer Information Systems
Douglas S. Freeman High School
Richmond, VA06.1995
Skills
- Decision Making
- Stocking Inventory
- Customer Service
- Organization
- Active Listening
- Multitasking
- Safe Food Handling
- Conflict Resolution
- Problem-solving
- Communication
- Office Management
- Bookkeeping
- Administrative Support
- Data Entry
- Clerical Support
Certification
FHA, Douglas Freeman, 06/01/1995
Accomplishments
I was involved in my schools cross country team and competed in meets with other schools and won awards.
Timeline
Office Manager
Landscape Deck Pro
04.2012 - Current
Daycare Teacher
Culpeper County Daycare
03.2010 - 05.2012
Receptionist
Highway Safety Supply
03.2006 - 08.2006
Cashier
7-Eleven
09.1999 - 06.2002
Cashier
Walmart
04.1997 - 10.1999
Business Administration/ Computer Information Syst
Herrmitage Technical Center
High School - Business Administration in Computer Information Systems
Douglas S. Freeman High School
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