Joyce Sliger
Baxter,TN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teacher position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
R & J Trucking
02.2021 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Teacher
Kids Inc
06.2000 - 08.2021
- Graded and evaluated student assignments, papers, and course work.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Supported student physical, mental, and social development using classroom games and activities.
- Developed and implemented classroom routines to address varying student needs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Helped students explore concepts with engaging, learning-focused activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
Associate of Arts - Teacher Education
Tennessee Technological University
Cookeville, TN06.2002
High School Diploma -
Cookeville High School
Cookeville, TN05.1982
Skills
- Complaint resolution
- Calm Under Pressure
- Lead Generation
- Professional telephone demeanor
- Proofreading
- Complaint Handling
- Payment Processing
- Filing
- Problem-solving abilities
- Computer Skills
- Reading Comprehension
- Recordkeeping strengths
Timeline
Customer Service Representative
R & J Trucking
02.2021 - Current
Teacher
Kids Inc
06.2000 - 08.2021
Associate of Arts - Teacher Education
Tennessee Technological University
High School Diploma -
Cookeville High School