Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joyce Sloan

17 W 15th ST Bayonne,NJ

Summary

Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. In addition, talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

23
23
years of professional experience

Work History

Credit Manager /SAP Business Analyst

PVH Corp
06.2015 - Current
  • Performed as Subject Matter Expert for SAP conversion from NMC as well as upgrade from SAP ECC to SAP S4/Hana
  • Was instrumental in developing FSCM for invoice collections department
  • Knowledge of SAP GL’s for each division
  • Was instrumental in automating several processes using SAP (invoice & statement transmissions
  • Completed updates/changes to customers in business partner master
  • Completed all AR UAT testing in the QA environment in both ECC & S4 Hana
  • Expanded SME duties to become lead contact for A/R (invoicing) for Tommy Hilfiger sales processing system conversion from ACS to S4 Hana
  • Served as the Lead for all Sap S4/Hana issues for the AR Department (Cash application, financial services, Invoicing & deductions
  • Regularly conduct S4 training sessions for all of invoice collections (as well as deductions on occasion) on performing daily tasks and how to navigate Transaction codes to be used
  • Performed several business operations using various S4 transaction codes relating to write off’s, journal entries, invoice term changes, account master changes, etc
  • Currently testing Fiori tiles for A/R Dept
  • Troubleshoot complex business and technical problems
  • Attended user group meetings or conferences as pertinent agenda items present themselves to gather information and bring back to PVH.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Generated standard and custom reports to provide insights into business performance.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Optimized data access and storage to improve performance of analytics systems.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Alumni of PVH Leadership Foundations
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Created dashboards to monitor and track key performance indicators.
  • Current enrollee of PVH Leadership Essentials
  • Responsible for ensuring daily processes and procedures were followed by staff ranging from 3-6 direct reports
  • Performed Collection efforts on Canada’s largest retailer, HBC
  • Reviewed direct reports daily orders to ensure department guidelines were being followed
  • Analyzed and reconciled accounts such as Target, Costo, Bealls, Steinmart
  • Assisted internal staff as well as sales field with inquiries and requests
  • Responsible for all escalation issues prior to them being sent to Director
  • Contact person for all issues in event Sr
  • Manager and at times Director was not available
  • Monitored weekly “aging” of open items and conducted weekly meeting with team to review any issues
  • Negotiated with accounts to pay their accounts current
  • Generated spreadsheets for Sr Manager, Director of Invoice Collections when needed
  • Provided Director with updates on any pending issues on weekly basis
  • Assisted with “overflow” in event another manager / associate was not in office
  • Performed work duties on many occasions from home via VPN or Mobile device thus making myself available at any given time
  • Prepared Chapter 11 Reclamation claim packages for Financial Services when needed
  • Helped introduce new policies/procedures within department to create more efficient and work friendly environment
  • Analyzed accounts to determine if request for change in credit line was warranted
  • Produced weekly cash report to ensure all payments were addressed and applied by direct reports
  • Continue to Support Senior Management when needed in addition to S4 involvement and Credit Manger Duties on daily basis
  • Performed key role in design, development, testing, training and documentation of SAP AR implementation
  • Within Invoice Collections Group, worked with users providing on-going process whereby maximize investigation opportunities and options through system defining best practices
  • Ensured team’s approach includes focus on requirements for deduction research and reporting
  • Developed specs for reporting and user forms to streamline information
  • Acted as effective liaison between IT and AR by communicating requirements, business processes and issues
  • Primary contact for system problems and post conversion user inquiries
  • Used system expertise to assist users within Deductions area to handle AR/Deduction related projects
  • Worked with management to look for opportunities to stream line high volume of items and fine tune inefficiencies in processes benefiting monthly agings
  • Work cross-functionally with sales, management and other departments to maintain effective operations
  • Oversaw reporting, documentation and recordkeeping requirements for department
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments
  • Negotiated settlements and payment terms with customers and delivered customized payment plans
  • Collaborated with management to evaluate credit strategies and develop improvements
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution
  • Compiled data critical to analysis of annual bad debt
  • Streamlined processes for early identification of potential credit system and monitoring problems
  • Devised collection recovery strategies to resolve customer issues and delinquent cases
  • Attended ongoing professional training to facilitate accurate and productive credit management
  • Referred delinquent accounts to collections department or outside resources
  • Developed strategies to expedite payments and customer resolutions
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations
  • Provided training and consulted with struggling teams to help meet monthly target goals
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt
  • Provided resources and expertise for conversion, validation and training required for company-wide software updates

Credit Supervisor

Swatch Group US
01.2005 - 01.2015
  • Collection efforts on company’s largest accounts
  • Reviewed daily orders and determined if they were to be shipped
  • Analyzed and reconciled accounts such as Fortunoff, Lord & Taylor, Federated, Nordstrom, Zale Corp, Tourneau, Belk, Fred Meyer, etc
  • Identified and researched chargeback’s on a daily basis to ensure they did not age beyond 60 days
  • Extensive chargeback experience
  • Applied cash to correct accounts using SAP
  • Assisted internal staff as well as the sales field with inquiries and requests
  • Responsible for all escalation issues prior to them being sent to the Director of Credit
  • Contact person for all issues in the event the Director is not available
  • Processed a weekly “aging” of open items and performed the necessary follow up
  • Negotiated with accounts to pay their accounts current
  • Monitored the release of orders for delinquent accounts to ensure they did not exceed their assigned credit limits
  • Generated spreadsheets for the Director of credit, CFO and president of the company when needed
  • Provided the Director with updates on any pending issues on a weekly basis
  • Assisted with the “overflow” in the event another employee was not in the office
  • Performed work duties on many occasions from home via SSL/VPN access or Blackberry
  • Thus, making myself available at any given time
  • Prepared Chapter 11 Reclamation claim packages for the legal department if needed
  • Helped introduce new policies/procedures within the department to create a more efficient and work friendly environment
  • Analyzed each account to determine if a change in credit line was warranted

Collection Agent, R – Customer Support

Haddad Apparel Group
01.2004 - 01.2005
  • Responsible for all credit and collections accounts from the letters K-Z for children’s apparel such as Kids R Us, Nike, Sears, Saks, Macy’s, Wal-Mart, Nordstrom & all Harley Davidson dealers in the US
  • Managed all collection activities including follow up inquiries, negotiating with past due accounts to establish payment schedules and referring accounts to for further collection efforts
  • Heavy interaction with the accounts payable department of all assigned accounts
  • Analyzing the larger vendors that required higher maintenance and pursuing them for payment
  • Application of cash utilizing A/S 400 as well as issuing any necessary credits
  • Researching and resolving chargeback’s incurred due to shipping violations, price adjustments, freight allowances, shortages, etc
  • Tending to the telephones and assisting customers as well as sales people with their needs
  • Balanced the daily deposit

Collection Agent

MDX Solutions
01.2004
  • Examined paid hospital claims for all hospitals in the Metropolitan area to determine if there was a network contract violation
  • Upon discovering any violations, I was responsible for contacting the Health Insurance carrier to notify them
  • Prepared all necessary documentation to support contractual violations
  • Pursued the health insurance carrier persistently until the balance on the account was paid
  • Once balance was received, I then applied it to the correct hospital account
  • Provided Customer Service for all Metropolitan Hospitals
  • Negotiated payment plans with customers to prevent accounts from entering collections
  • Identified and contacted customers with overdue accounts to address payment status

Lead Claim Examiner/Customer Service

Basil Castrovinci Assoc
01.2001 - 01.2003
  • Responsible for the daily operations of a staff comprised of approximately 7 people
  • Processed approximately 300-350 medical claims per day, which consists of entering the data, verifying the data and processing the data for payment
  • Worked with an independent MD to obtain authorization for all medical procedures that were not covered under the “traditional” plan
  • Kept a running log of the review process and determination made for each procedure that was reviewed
  • Processed the daily “balance report” for issuing payments
  • My authorization was required for all claims in excess of $1000.00 prior to then being processed for payment
  • Reviewed each claim processed on a daily basis to ensure it was processed under the correct benefit and being paid at the correct rate
  • In the event a claim was processed incorrectly, I was responsible for configuring the correct rate, ensuring it was being paid accordingly
  • Contacted the company’s financial institution for the purpose of placing “stop payments” on checks as well as authorizing the “re-issue” of checks
  • Operated a 15 line telephone system when needed
  • Provided customer service
  • Prepared documents for the Administrator when needed
  • Ensured all hospital claims were processed and paid within the contracted timeframe allowed using the Magna-Care and Multiplan Networks
  • Researched and resolved problem claims

Education

High School Diploma -

Hudson County Vocational
North Bergen, NJ
06.1995

Skills

  • Issue Investigation
  • Persuasion Techniques
  • Industry Standards
  • Administration and Management
  • Interviewing Techniques
  • Terms Review and Enforcement
  • Resource Recovery
  • Training and Teaching
  • Correspondence Writing
  • Analytical and Critical Thinking
  • Complex Problem-Solving
  • Monthly Reconciliations
  • Account Compliance Reviews
  • Negotiation
  • Trace Delinquent Customers
  • Customer Notifications
  • Financial Transactions
  • AR Aging Reports
  • Categorization and Classification
  • Updating Customer Accounts
  • Organizational Skills
  • Ledger Management
  • Quarterly Reviews
  • Negotiation and Resolution
  • Information Updates
  • Managing Defaults
  • Managing Delinquent Accounts
  • Statement Issuing
  • Credit Extension Negotiation
  • Persuasive Negotiations
  • Multifaceted Research
  • Accounting Operations Processes
  • Problem Identification
  • Performance Improvement Techniques
  • Collection Calls
  • Administrative Support
  • Call Control
  • Client Support
  • Accounting Systems
  • Customer Account Review
  • Delinquent Account Notification
  • Debt Repayment Negotiation
  • Pleasant Telephone Demeanor
  • Collections Best Practices
  • Past Due Procedures
  • Microsoft Office
  • Payment Analysis
  • Cash Flow Report Generation
  • Overdue Balance Detection
  • IT Solution Building
  • Client Relations
  • Familiarity with Locating Individuals
  • Structure Information
  • Managing Career Progression
  • Managing Employee Relations
  • Invoice Reconciliation
  • Administration and Reporting
  • Staff Management
  • Business Analysis
  • Issue and Conflict Resolution
  • Cross-Functional Team Management
  • Account Management and Updating
  • Procedural Streamlining
  • Lead Generation
  • Overseeing Employees
  • Performance Tracking and Evaluations
  • Finance and Accounting Operations
  • Collaborate Cross-Functionally
  • SAP Expertise
  • Materials Management
  • Troubleshoot Malfunctions
  • Knowledge Base
  • Supplier Training
  • Performance Testing
  • Onboard Planning
  • Change Management
  • SAP Maintenance
  • Train Users
  • Debugging and Troubleshooting
  • SAP Resolution
  • Customer Order Tracking
  • Continuous Integration Software
  • Software Deployment
  • Application Management
  • Providing Feedback
  • Embedded Systems Development Software
  • Database Management Software
  • Network Performance
  • SAP Software Administration
  • Performance Analytics
  • Evaluate User Requirements
  • Team Support
  • Operational Documentation
  • Customer Relationship Management
  • Compatibility Testing
  • Employees Technical Training
  • User Acceptance Testing (UAT)
  • Information Extraction
  • Test Plan Development Expertise
  • Team Member Development
  • SAP Implementation Management
  • Software Customizations
  • Customer Needs Assessments
  • Hardware and Software Optimization
  • Software Quality Assurance
  • S/4 HANA
  • Progress Updates
  • Systems Applications Development
  • Efficient Data Management
  • Team Meetings
  • Bug Fixes
  • General Management and Administration
  • Power BI
  • Manual Testing
  • SAP Technologies
  • Debugging and Troubleshooting
  • SAP Resolution
  • Customer Order Tracking
  • Continuous Integration Software
  • Software Deployment
  • Application Management
  • Providing Feedback
  • Embedded Systems Development Software
  • Database Management Software
  • Network Performance
  • SAP Software Administration
  • Performance Analytics
  • Evaluate User Requirements
  • Team Support
  • Operational Documentation
  • Customer Relationship Management
  • Compatibility Testing
  • Employees Technical Training
  • User Acceptance Testing (UAT)
  • Information Extraction
  • Test Plan Development Expertise
  • Team Member Development
  • SAP Implementation Management
  • Software Customizations
  • Customer Needs Assessments
  • Hardware and Software Optimization
  • Software Quality Assurance
  • S/4 HANA
  • Progress Updates
  • Systems Applications Development
  • Efficient Data Management
  • Team Meetings
  • Bug Fixes
  • General Management and Administration
  • Power BI
  • Manual Testing
  • SAP Technologies
  • SAP Business Objects
  • Business credit coordination
  • Excellent managerial techniques
  • SAP and ERP system knowledge
  • Credit

Additional Information

  • References and letters of recommendation available upon request

Timeline

Credit Manager /SAP Business Analyst

PVH Corp
06.2015 - Current

Credit Supervisor

Swatch Group US
01.2005 - 01.2015

Collection Agent, R – Customer Support

Haddad Apparel Group
01.2004 - 01.2005

Collection Agent

MDX Solutions
01.2004

Lead Claim Examiner/Customer Service

Basil Castrovinci Assoc
01.2001 - 01.2003

High School Diploma -

Hudson County Vocational

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Joyce Sloan