Joyce Smith
Keota,OK
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
54
54
years of professional experience
Work History
Administrative Office Manager
Keota Public Schools
08.1989 - 07.2024
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Ran the registrar's office including student records, grades, attendance, etc.
- Met and consulted with auditors regularly
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Also, participated in the grants process for out entire district.
- Encumbrance Clerk for the district.
- Payroll clerk for the district.
- Insurance coordinator and Treasurer for the district.
- Worked remotely the last 10 years of employment.
Bank Teller Supervisor
First National Bank
08.1970 - 06.1989
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Increased account retention with proactive outreach efforts targeting existing customers facing potential account closure or dissatisfaction issues.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Maximized branch profitability by analyzing fee structures, adjusting pricing strategies as necessary based on competitive market conditions.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
Education
No Degree - General Education
Ouachita Baptist University
Arkadelphia, AR05.1970
High School Diploma -
Keota Public School
Keota, OK05.1968
Skills
- Scheduling and calendar management
- Office Administration
- Training and coaching
- Account Reconciliation
- Contract Negotiations
- Relationship Building
- Budgeting and finance
- Scheduling Management
- Credit and collections
- Database Administration
- Payroll and budgeting
- Meeting Coordination
- Proposal Writing
- Documentation and control
- Document Management
- Expense Reporting
- Employee Training
- Event Coordination
- Presentation Design
- Policy and procedure modification
- Payroll Processing
- Organizational Leadership
- Workflow Planning
- Human Resources Management
Timeline
Administrative Office Manager
Keota Public Schools
08.1989 - 07.2024
Bank Teller Supervisor
First National Bank
08.1970 - 06.1989
No Degree - General Education
Ouachita Baptist University
High School Diploma -
Keota Public School
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