Joyce Smith
Customer Service Representative
Fayetteville,NC
Summary
Experienced Medical Receptionist with a demonstrated history of working in the medical practice industry. Skilled in Microsoft Word, Team Building, Teamwork, Leadership, and Microsoft Excel. Strong administrative professional with a Associate of Arts and Sciences (A.A.S.) focused in Medical Office Management/Administration from Fayetteville Technical Community College.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist and Information Clerk
Tarheel Supply
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
Customer Service Representative
Sykes
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Assistant Manager
Lil Thrift Shop
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Keep periodic balance sheets of amounts and numbers of transactions.
Tax Preparer
Jackson Hewitt
- Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
- Interview clients to obtain additional information on taxable income and deductible expenses and allowances.
- Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Cashier
Wal-Mart
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Cashier
Big Lot's
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Income Maintenance Caseworker
North Carolina Department of Social Services
10.2021 - Current
- The worker in this position is primarily responsible for either determining or re-determining eligibility for benefits programs to include Food and Nutrition Services and Medicaid (Adult & Family). This worker is responsible for interviewing the customer, verifying information, and determining if the customer meets benefit programs eligibility requirements. This worker must use the timeframes and guidelines set by each benefit program to determine eligibility for customers. This worker must also determine how changes made during the application or ongoing maintenance process impact the eligibility of the case. In addition, this worker must react to these changes within the timeframe and guidelines set in the policy. This work is expected to make the final decision in determining or re-determining eligibility by exercising prudent judgment and being able to recognize situations that should be referred to the Lead worker or Supervisor for disposition.
Intake Worker/Counselor
DSS/JLH Community Action
08.2020 - 10.2020
- Intake is the front line of social work. It involves personal contact between the client and the social service agency, and giving the most beneficial direction to the client to meet his needs. Assisting the client to seek shelter and reestablish housing to get them back on their feet. Case management work.
Special Assets Collection Representative I
BB&T
12.2018 - 02.2020
- Collect delinquent accounts in a timely, orderly, and professional manner while following all standardized collections procedures. Make the supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.
Patient Service Representative
Cape Fear Orthopedics
03.2017 - 07.2018
- Interview patients or their representatives to identify problems relating to care.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- EMR System, Medical Office Experience, Administrative Assistance
- Intake Worker for clients demographics
Education
Associate in Medical Office Administration -
Fayetteville Technical Community College
Fayetteville, NC05.2017
No Degree - Phlebotomist
Fayetteville Technical Community College
Fayetteville, North Carolina, NC10-2025
Skills
- Customer Service
- Call Center
- Front Desk
- Front Office
- Word
- Phone Etiquette
- EHR Systems
- Schedule Appointments
- Medical Office Experience
- Administrative Assistance
- Office Administration
- Accounts Receivable
- HIPAA
- Insurance Verification
- Medical Office Management
- Medical Receptionist
- Medical Records
- Office Management
- Medical Billing
- Medical Terminology
- Medical Scheduling
- EMR Systems
- Patient Care
- QuickBooks
- Data Entry
- Cash Handling
- Accounts Payable
- Communication Skills
- Typing
- Microsoft Office
- Computer Skills
- English
- Microsoft Word
- Negotiation
- Allscripts
- Intake Experience
- Case management
- Human Services
- Community & Human Services
- Documentation review
- Clerical experience
- EClinicalWorks
- Time management
- Microsoft Excel
- Administrative experience
- Sales support
- Microsoft Powerpoint
- Microsoft Outlook
- Office experience
- Organization skills
- Telephone skills
- Data entry
Affiliations
- National Honor Society
- January 2014 to Present
Certification
- Workkeys
- November 2021 to Present
- ACT WorkKeys assessments are the cornerstone of ACT workforce solutions. The assessments measure foundational skills required for success in the workplace and help measure the workplace skills that can affect job performance. WorkKeys assessments are:
- Relevant—WorkKeys assessments are developed to solve actual workplace problems. Unlike other assessments, they don’t simply give an indication of reading and writing competency. Instead, they measure a range of hard and soft skills relevant to any occupation, at any level, and across industries.
- Recognized—Successful completion of WorkKeys core assessments can lead to earning an ACT WorkKeys National Career Readiness Certificate (ACT WorkKeys NCRC)—a credential that verifies the skills found to be most essential across industries and occupations. Tens of thousands of employers recognize the value of the NCRC, and many recommend the credential to candidates.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Income Maintenance Caseworker
North Carolina Department of Social Services
10.2021 - Current
Intake Worker/Counselor
DSS/JLH Community Action
08.2020 - 10.2020
Special Assets Collection Representative I
BB&T
12.2018 - 02.2020
Patient Service Representative
Cape Fear Orthopedics
03.2017 - 07.2018
Receptionist and Information Clerk
Tarheel Supply
Customer Service Representative
Sykes
Assistant Manager
Lil Thrift Shop
Tax Preparer
Jackson Hewitt
Cashier
Wal-Mart
Cashier
Big Lot's
Associate in Medical Office Administration -
Fayetteville Technical Community College
No Degree - Phlebotomist
Fayetteville Technical Community College
Assessments
- Electronic Medical Records Knowledge — Proficient
- July 2019
- Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
- Full results: Proficient
- Problem Solving — Familiar
- August 2019
- Analyzing relevant information when solving problems.
- Full results: Familiar
- Medical Billing — Familiar
- Understanding the procedures and forms used for medical billing.
- Receptionist — Highly Proficient
- Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Full results: Highly Proficient
- Customer Focus & Orientation — Highly Proficient
- June 2019
- Responding to customer situations with sensitivity.
- Electronic Medical Records: Best Practices — Proficient
- April 2019
- Organizational Skills — Highly Proficient
- Measures a candidate's ability to arrange and manage files or records using a set of rules.
- Medical Receptionist Skills — Highly Proficient
- January 2020
- Managing physician schedules and maintaining accurate patient records
- Front Desk Agent (Hotel) — Highly Proficient
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Verbal Communication — Highly Proficient
- Speaking clearly, correctly, and concisely
- Electronic Medical Records: Best Practices — Familiar
- March 2020
- Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
- Call Center Customer Service — Familiar
- Applying customer service skills in a call center setting.
- Scheduling — Proficient
- May 2020
- Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Work Style: Conscientiousness — Expert
- Tendency to be well-organized, rule-abiding, and hard-working
- Full results: Expert
- Filing & Organization — Highly Proficient
- Scheduling — Highly Proficient
- Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
- Customer focus & orientation — Expert
- July 2020
- Responding to customer situations with sensitivity
- Front desk agent (hotel) — Highly Proficient
- Data entry: Accuracy — Highly Proficient
- June 2020
- Entering data quickly and accurately
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.