Joyce Snow
St. Paul.,Minnesota
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Support position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Cybersecurity Engineer
Sisap, San Jose, Costa Rica and Guatemala
07.2018 - 07.2020
- Managed RSA platform for Online Banking and employees platform in Latin American countries associated with the bank.
- Optimized firewall configurations to provide maximum protection without inhibiting productivity or performance.
- Improved system resilience with development and execution of disaster recovery plans.
- Spearheaded cybersecurity check list, identifying gaps and recommending actionable improvements.
- Crafted security policies and procedures that became backbone of organization's RSA framework.
- Architected VPN, LAN, WAN infrastructure and allowed for secure remote connections.
Server Support Engineer
Hewlett Packard Enterprise, HPE
12.2015 - 12.2017
- Consistent deployment of new servers, reducing labor hours required during implementation phases.
- Advised and provided clients on capacity planning strategies for their server environments, ensuring optimal resource allocation based on business needs.
- Automated and update routine server maintenance tasks, freeing up time for more critical support responsibilities.
- Performed root cause analysis and general troubleshooting and problem resolution.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Queqe admin.
Education
Bachelor of Science - Computer And Information Systems Security
UFidelitas
San Jose, Costa RicaNo Degree - CompTIA Nertwork+, Security+
Udemy Portal
08.2024
No Degree - Palo Alto Networks And Check Point
Westcon Course
Bogota, Colombia01.2021
No Degree - Sophos Xg Firewall & Sophos Central
Certification
Sophos06.2020
Skills
- Firewall Management
- Endpoint Protection
- RSA
- Sophos
- HP Proliant
- Palo Alto
- Kaspersky
- Check Point
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cybersecurity Engineer
Sisap, San Jose, Costa Rica and Guatemala
07.2018 - 07.2020
Server Support Engineer
Hewlett Packard Enterprise, HPE
12.2015 - 12.2017
Bachelor of Science - Computer And Information Systems Security
UFidelitas
No Degree - CompTIA Nertwork+, Security+
Udemy Portal
No Degree - Palo Alto Networks And Check Point
Westcon Course
No Degree - Sophos Xg Firewall & Sophos Central
Certification
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