Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Support position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Cybersecurity Engineer
Sisap, San Jose, Costa Rica and Guatemala
07.2018 - 07.2020
Managed RSA platform for Online Banking and employees platform in Latin American countries associated with the bank.
Optimized firewall configurations to provide maximum protection without inhibiting productivity or performance.
Improved system resilience with development and execution of disaster recovery plans.
Spearheaded cybersecurity check list, identifying gaps and recommending actionable improvements.
Crafted security policies and procedures that became backbone of organization's RSA framework.
Architected VPN, LAN, WAN infrastructure and allowed for secure remote connections.
Server Support Engineer
Hewlett Packard Enterprise, HPE
12.2015 - 12.2017
Consistent deployment of new servers, reducing labor hours required during implementation phases.
Advised and provided clients on capacity planning strategies for their server environments, ensuring optimal resource allocation based on business needs.
Automated and update routine server maintenance tasks, freeing up time for more critical support responsibilities.
Performed root cause analysis and general troubleshooting and problem resolution.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Queqe admin.
Education
Bachelor of Science - Computer And Information Systems Security
UFidelitas
San Jose, Costa Rica
No Degree - CompTIA Nertwork+, Security+
Udemy Portal
08.2024
No Degree - Palo Alto Networks And Check Point
Westcon Course
Bogota, Colombia
01.2021
No Degree - Sophos Xg Firewall & Sophos Central
Certification
Sophos
06.2020
Skills
Firewall Management
Endpoint Protection
RSA
Sophos
HP Proliant
Palo Alto
Kaspersky
Check Point
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cybersecurity Engineer
Sisap, San Jose, Costa Rica and Guatemala
07.2018 - 07.2020
Server Support Engineer
Hewlett Packard Enterprise, HPE
12.2015 - 12.2017
Bachelor of Science - Computer And Information Systems Security
Presidente Asociación Estudiantil Odontología at Universidad Latina De Costa RicaPresidente Asociación Estudiantil Odontología at Universidad Latina De Costa Rica