Joyce Sotelo

Assistant Store Manager

7-eleven

04.2020 - 08.2022

Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Reported issues to higher management with great detail.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.