HISTORICAL BOOK CLUB
Joyce Spencer
Hempstead ,NY
Summary
. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
Certification
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Direct Service Person
Life Worcs
Garden City, NY
10.2022 - 05.2024
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted with daily living activities, running errands, and household chores.
Medical Case Worker
Nassau AHRC
Freeport , New York
09.2019 - 08.2022
- Managed complex caseloads while maintaining a high degree of organization and attention to detail, ensuring consistent delivery of high-quality care.
- Provided crisis intervention support for individuals experiencing acute psychological distress when necessary during emergencies or unexpected events affecting their overall wellbeing.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Expedited patient referrals to specialists or other support services as needed based on assessment findings or changes in health status.
- Facilitated support groups for patients and families dealing with chronic illnesses.
Administrative Assistant
R&G Brenner Tax
Valley Stream, NY
12.2010 - 03.2020
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Cashier
Home Depot
Hempstead, NY
02.2011 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor Of Science - Sociology
08.2021 - 12.2025
Skills
- Problem-solving
- Teamwork
- Cash handling
- Time management
- Relationship building
- Conflict resolution
- Cross-selling techniques
- Sales trends
- Customer follow-up
- Event coordination
Certification
- CPR Certified
- Amap certified
- Skip certified
- CNP - Certified Notary Public
Timeline
Direct Service Person - Life Worcs
10.2022 - 05.2024
SUNY OLD WESTBURY - Bachelor Of Science , Sociology
08.2021 - 12.2025
Medical Case Worker - Nassau AHRC
09.2019 - 08.2022
Cashier - Home Depot
02.2011 - 08.2019
Administrative Assistant - R&G Brenner Tax
12.2010 - 03.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Languages
Spanish
Limited Working