Summary
Overview
Work History
Education
Skills
Timeline
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Joyce Sprouse

Weston

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Store Manager

7-eleven
08.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Data Entry Manager/Client Services Manager

IPaceSetters
02.2003 - 06.2014
  • Maintained thorough documentation of departmental processes, enabling efficient knowledge transfer when needed.
  • Audited production reports, tracking data entry and processing errors.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Served as primary point of contact between the data entry team and other departments within the company.
  • Trained new hires on company-specific data entry procedures, contributing to a smooth onboarding process.
  • Led a team of data entry specialists, ensuring timely completion of projects and high-quality work.
  • Managed sensitive client information with strict adherence to confidentiality policies and industry regulations.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Education

TC Williams High School
Alexandria, VA

Skills

  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Inventory management
  • Cash management
  • Shift scheduling
  • Recruitment and hiring
  • POS systems
  • Documentation and reporting
  • Payroll management
  • Customer service
  • Staff supervision

Timeline

Store Manager

7-eleven
08.2014 - Current

Data Entry Manager/Client Services Manager

IPaceSetters
02.2003 - 06.2014

TC Williams High School

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Joyce Sprouse