Joyce Stokes
Pensacola
Summary
Dynamic Director of Nurses with expertise in policy writing, care plan development, and patient care coordination. Proven ability to enhance staff training programs and ensure compliance with healthcare regulations, driving improved patient care outcomes.
Overview
50
50
years of professional experience
Work History
Director of Nurses
Pensacola Cluster ICF/DD
Pensacola
05.2000 - 08.2020
- Supervised nursing staff to ensure quality care for residents with developmental disabilities.
- Developed and implemented care plans tailored to each resident's needs and preferences.
- Coordinated training programs to enhance staff skills and improve patient care standards.
- Conducted regular assessments of nursing practices for compliance with health regulations.
- Collaborated with healthcare professionals to address complex medical issues for residents.
- Managed daily operations of nursing services within the facility to ensure efficiency.
- Facilitated communication between families, staff, and external healthcare providers effectively.
- Evaluated staff performance regularly to promote professional development and accountability.
- Recruited qualified candidates for open positions within the nursing department.
- Investigated complaints from patients or family members concerning nursing care delivery.
- Established protocols for infection control practices within the facility.
- Ensured that appropriate resources were available to meet patients' needs.
- Facilitated communication between nursing staff members regarding patient care concerns or issues.
- Participated in budget preparation and monitoring activities to support departmental goals.
- Provided guidance to medical personnel on proper documentation of patient care activities.
- Served as a liaison between hospital administration, regulatory agencies, external organizations, vendors, and medical staff.
- Developed policies and procedures to ensure compliance with healthcare regulations.
- Monitored the implementation of new technology into clinical practice settings.
- Coordinated the development of educational programs for nurses and other medical professionals.
- Managed staffing schedules to ensure adequate coverage at all times.
- Monitored employee attendance records and took corrective action when necessary.
- Directed nursing staff in providing quality patient care and services.
- Collaborated with physicians, administrators, and other departments to coordinate patient care plans.
- Conducted performance evaluations of nursing staff, identifying areas for improvement and providing feedback.
- Reviewed existing standards of practice and proposed changes when necessary.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Monitored development, implementation and updates of individualized care plans.
- Implemented changes needed to correct deficiencies found during government inspections.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Nurse
Baptist Health Care
Pensacola
03.1970 - 03.2003
- Administered medications and treatments to patients as prescribed by physicians.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Used sterile techniques to prepare patients for procedures.
- Assisted physician with examinations, tests and procedures.
- Observed and carried out physician and nursing orders.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Answered patient and family questions to educate on optimal treatment procedures.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Conducted intake assessments with patients and relatives to gather case history.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Administered medications and treatments in accordance with physician orders.
- Monitored patient vital signs and reported changes to the healthcare team.
- Assisted in developing patient care plans based on individual needs.
- Educated patients and families on health management and treatment options.
- Maintained accurate patient records using electronic health record systems.
Education
Bachelor of Science - Nursing
The University of West Florida
Pensacola, FL05.1989
Associate of Arts - Nursing
Pensacola Junior College
Pensacola, FL05.1980
Practical Nurse - Practical Nursing
Pensacola Junior College
Pensacola03.1970
Skills
- Policy writing
- Electronic health records
- Staff recruitment
- Care plan development
- Compliance management
- Patient care coordination
Timeline
Director of Nurses
Pensacola Cluster ICF/DD
05.2000 - 08.2020
Nurse
Baptist Health Care
03.1970 - 03.2003
Bachelor of Science - Nursing
The University of West Florida
Associate of Arts - Nursing
Pensacola Junior College
Practical Nurse - Practical Nursing
Pensacola Junior College