Joyce Thomas
Aiken,SC
Summary
Results-driven professional focused on improving customer satisfaction through strategic problem-solving and clear communication. Demonstrated expertise in coordinating training programs that enhance team collaboration and ensure policy compliance. Results-driven manager with over a decade of experience in customer service and team leadership. Skilled in employee training and policy enforcement, contributing to enhanced operational efficiency and improved customer loyalty. Eager to leverage expertise to drive impactful results. Accomplished general manager known for streamlining operations and fostering a collaborative team environment. Expertise in customer relations and training program coordination to elevate service standards and drive business success.
Overview
36
36
years of professional experience
Work History
Store Manager Candidate
Dollar General
Aiken, South Carolina
11.2025 - Current
- Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
- Enhanced customer satisfaction by providing prompt, knowledgeable service for problem resolution.
- Organized and prioritized tasks to meet service goals effectively.
- Identified customer needs quickly to ensure timely support.
- Executed daily responsibilities with accuracy and efficiency.
General Manager
Sycamore Investments Group
Aiken, South Carolina
04.2013 - 06.2025
- Managed compliance and risk assessment processes to ensure adherence to industry regulations.
- Streamlined inventory management processes, reducing costs and enhancing supply chain efficiency.
- Fostered cross-department collaboration, improving project outcomes and team dynamics.
- Implemented employee engagement initiatives to boost morale and decrease turnover rates.
- Enhanced customer service protocols, raising satisfaction ratings and fostering loyalty.
- Coordinated training programs to develop employee skills and improve overall performance.
- Resolved customer complaints promptly while maintaining high service quality standards.
- Administered daily business operations, including budgeting, staffing, scheduling, and payroll management.
Customer Relations Specialist
SCANA Energy Marketing Inc.
Aiken, South Carolina
01.2001 - 12.2024
- Documented customer interactions in CRM for future reference and analysis.
- Resolved customer complaints through tailored solutions to ensure satisfaction.
- Maintained comprehensive knowledge of company policies and industry trends for accurate support.
- Educated customers on service offerings to enhance understanding and product satisfaction.
- Managed escalated issues, delivering solutions that fostered loyalty and trust.
- Contributed insights in team meetings to improve service strategies based on customer feedback.
Front Office Supervisor
Partridge Inn
Augusta, Georgia
02.2022 - 11.2022
- Supervised front office operations to ensure efficiency and customer satisfaction.
- Trained new staff on front desk procedures and guest service protocols.
- Resolved guest issues promptly, enhancing overall guest experience.
- Coordinated room assignments and special requests for arriving guests.
- Maintained accurate records of guest interactions and transactions.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted regular inspections of front office areas to ensure cleanliness.
- Fostered a positive team environment through effective communication.
- Established relationships with repeat guests to provide personalized service.
Scan Analyst
Food Lion
Aiken, South Carolina
06.1990 - 01.2001
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
High School Diploma -
Aiken High School
Aiken, SC06-1984
Some College (No Degree) - Office System Technology
Aiken Technical College
Aiken, SCSkills
- Customer service
- Employee training and supervision
- Team building and collaboration
- Problem solving and evaluation
- Task delegation and scheduling
- Recruitment and hiring processes
- Policy enforcement and compliance
- Brand management
- Store operations management
- Communication skills
Timeline
Store Manager Candidate
Dollar General
11.2025 - Current
Front Office Supervisor
Partridge Inn
02.2022 - 11.2022
General Manager
Sycamore Investments Group
04.2013 - 06.2025
Customer Relations Specialist
SCANA Energy Marketing Inc.
01.2001 - 12.2024
Scan Analyst
Food Lion
06.1990 - 01.2001
High School Diploma -
Aiken High School
Some College (No Degree) - Office System Technology
Aiken Technical College