Joyce Thompson
Wilson,North Carolina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Production Technician
Bridgestone Americas Tire Plant
10.2014 - Current
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Mapped process workflows to enhance understanding of procedures.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Reviewed production schedules and streamlined processes.
- Assisted engineers in developing, building, and testing prototypes and products.
- Inspected products and machines to maintain quality and efficiency.
- Prepared reports and technical documentation of day-to-day production processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
Green Tire Doper Lead
Budd Group
01.2013 - 10.2014
- Provided feedback to production team regarding product quality.
- Followed standard operating procedures for inspections and tests.
- Excellent communication skills, both verbal and written.
Customer Service Representative
West Corporation
06.2010 - 12.2012
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Cybersecurity
Fayetteville State University
Fayetteville, North Carolina12.2025
Skills
- Work Order Management
- Machine Operation
- ISO Standards
- Root Cause Analysis
- OSHA Compliance
- Continuous Improvement
- Failure Analysis
- Vulnerability Assessment
- Access Control
- Disaster Recovery
- Network Security
- Programming languages skills
Coursework
- Human Resources Management
- Hardware/software Support
- Tech Support Functions
- Network & Sec Foundations
- Info sys Business concepts
- Project management
- Database Concepts
- Secure Systems Programming
- Cybersecurity Ethics and Cybercrime
- Introduction to Computer Science
- Computer Security Basics
- C# Programming
- Networking Basics
Awards
- Employee of the Month (2020)
- Perfect Attendance (2015-2020) (2022-2023)
- Honor Society Inductee (2024)
- ISC2 Certified in Cybersecurity (CC) (2024)
Certification
CC- International Information
System Security Certification Consortium
Timeline
Lead Production Technician
Bridgestone Americas Tire Plant
10.2014 - Current
Green Tire Doper Lead
Budd Group
01.2013 - 10.2014
Customer Service Representative
West Corporation
06.2010 - 12.2012
Bachelor of Science - Cybersecurity
Fayetteville State University
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