Summary
Overview
Work History
Education
Skills
Coursework
Awards
Certification
Timeline
Generic

Joyce Thompson

Wilson,North Carolina

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Production Technician

Bridgestone Americas Tire Plant
10.2014 - Current
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Mapped process workflows to enhance understanding of procedures.
  • Developed and enhanced personnel work instructions to clear up confusion and boost performance.
  • Reviewed production schedules and streamlined processes.
  • Assisted engineers in developing, building, and testing prototypes and products.
  • Inspected products and machines to maintain quality and efficiency.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Evaluated employee performance and equipment organization to assess and improve plant operations.

Green Tire Doper Lead

Budd Group
01.2013 - 10.2014
  • Provided feedback to production team regarding product quality.
  • Followed standard operating procedures for inspections and tests.
  • Excellent communication skills, both verbal and written.

Customer Service Representative

West Corporation
06.2010 - 12.2012
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - Cybersecurity

Fayetteville State University
Fayetteville, North Carolina
12.2025

Skills

  • Work Order Management
  • Machine Operation
  • ISO Standards
  • Root Cause Analysis
  • OSHA Compliance
  • Continuous Improvement
  • Failure Analysis
  • Vulnerability Assessment
  • Access Control
  • Disaster Recovery
  • Network Security
  • Programming languages skills

Coursework

  • Human Resources Management
  • Hardware/software Support
  • Tech Support Functions
  • Network & Sec Foundations
  • Info sys Business concepts
  • Project management
  • Database Concepts
  • Secure Systems Programming
  • Cybersecurity Ethics and Cybercrime
  • Introduction to Computer Science
  • Computer Security Basics
  • C# Programming
  • Networking Basics

Awards

  • Employee of the Month (2020)
  • Perfect Attendance (2015-2020) (2022-2023)
  • Honor Society Inductee (2024)
  • ISC2 Certified in Cybersecurity (CC) (2024)

Certification

CC- International Information

System Security Certification Consortium

Timeline

Lead Production Technician

Bridgestone Americas Tire Plant
10.2014 - Current

Green Tire Doper Lead

Budd Group
01.2013 - 10.2014

Customer Service Representative

West Corporation
06.2010 - 12.2012

Bachelor of Science - Cybersecurity

Fayetteville State University

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Joyce Thompson