Joyce Shiphra Wairire
Tulsa,OK
Summary
Hardworking employee with customer service, multitasking and strong interpersonal skills who is self motivated in nature. I am devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Student Administrative Assistant
Phillips Theological Seminary
Tulsa, Oklahoma
04.2023 - Current
- Managed student inquiries via phone, email, or in-person visits.
- Handled various administrative tasks such as filing paperwork, photocopying documents.
- Updated departmental websites with current information on programs and courses offered by the university.
- Facilitated communication between departments within the university regarding academic issues.
- Ensured that all forms were completed accurately prior to submission for processing.
- Provided administrative assistance by returning phone calls, answering emails and putting together mail distribution lists.
- Maintained contact with prospective students through phone calls and email.
Remote Customer Support Specialist
Agents Republic
Vancouver, Canada
01.2022 - 10.2022
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner, via the CRM platform.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Assisted customers with troubleshooting, and usage questions, and accessing the virtual game products on the company website.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Providing reports to enable the leadership make informed decisions and product improvements
Merchant Services Team Leader
Barclaycard, Kenya
, Nairobi, Kenya
11.2009 - 12.2019
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Successfully steered the team to quality resolution of logged issues within the set standards whilst ensuring new team members receive the pre-requisite training within a reasonable time so as to efficiently undertake their duties.
- Consistent review, analysis and presentation of statistics/root cause analysis as generated in the course of query/complaint resolution with the ultimate goal of improving the customer experience and product development.
- Fostering a healthy working environment within the team and to ensure delivery of set objectives within agreed standards and targets.
Education
Bachelor of Arts - Economics And Sociology
Nairobi University
Nairobi, Kenya10-2005
Master of Arts - Social Justice
Phillips Theological Seminary
TulsaSkills
- Student relations
- Calendar Management
- Document Management
- Scheduling appointments
- Team Collaboration
- Administrative Support
- Relationship Building
- Product and service knowledge
- Verbal and written communication
- Marketing assistance
Affiliations
I find fulfillment in fostering connections and advocating for justice to support the rights of the marginalized individuals in my community. I am currently a board member at Beulah Missions Center, a non profit organization that empowers women of low income households by equipping them with valuable skills for self sustainability
Languages
Swahili
Professional
English
Professional
Timeline
Student Administrative Assistant
Phillips Theological Seminary
04.2023 - Current
Remote Customer Support Specialist
Agents Republic
01.2022 - 10.2022
Merchant Services Team Leader
Barclaycard, Kenya
11.2009 - 12.2019
Bachelor of Arts - Economics And Sociology
Nairobi University
Master of Arts - Social Justice
Phillips Theological Seminary
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