Joyce Wambuyi
Salt Lake City,UT
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to serving and supporting the community. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Student Association President
Salt Lake Community College
06.2023 - Current
- Enhanced the Student Association by implementing strategic plans and overseeing operations.
- Developed strong partnerships with different stakeholders for improved collaboration and efficiency in supporting students.
- Developed a strong culture focused on creating a space for students to feel a sense of belonging on campus, inclusion, advocacy and involvement.
- Created presentations and agendas for board meetings.
- Scheduled meetings with important stakeholders to support initiatives.
- Initiated campus-wide events promoting diversity and inclusion, leading to a more cohesive and accepting campus environment.
- Implemented feedback mechanisms to gather input from students, faculty, and staff, resulting in improved decision-making processes within the Student Association.
- Coordinated volunteer efforts for community outreach programs, positively impacting the local area and enhancing the university's reputation.
- Collaborated with academic departments to develop support services tailored to the needs of underrepresented student populations, promoting academic success and retention.
- Acted as a liaison between students and administration, advocating for policy changes and initiatives to address student concerns effectively.
- Led recruitment efforts to attract diverse talent to the Student Association, fostering a team environment that values inclusivity and innovation.
- Managed social media platforms and communication channels to keep students informed about upcoming events, opportunities, and resources available through the Student Association.
Barista
Starbucks
07.2022 - 02.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prioritized drink requests while managing interruptions.
- Set and achieved goals for professional development and advancement.
- Upsold specialty items with beverages, increasing store sales.
Cashier, Customer Service TA
Walmart
08.2021 - 06.2022
- Constant interactions with customers from different backgrounds.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Education
Associate of Science - Business
Salt Lake Community College
Salt Lake City, UT05.2024
High School Diploma -
Cottonwood High School
Salt Lake City, UT06.2022
Skills
- Fast learner
- Excellent attention to detail
- Efficient time management
- Ability to Adapt
- Collaboration and communication
- Networking and customer service
- Public speaking
- Motivator
- Proficient in MIcrosoft Office
- Fluent in English and Swahili
Hobbies
- Choreographing
- Performing
- Reading
- Listening to my favorite playlist
- Spending time alone
Timeline
Student Association President
Salt Lake Community College
06.2023 - Current
Barista
Starbucks
07.2022 - 02.2024
Cashier, Customer Service TA
Walmart
08.2021 - 06.2022
Associate of Science - Business
Salt Lake Community College
High School Diploma -
Cottonwood High School