Joyce Westbrook
Oxford,MS
Summary
Dynamic Head Custodian with a proven track record at the University of Mississippi Ole Miss, enhancing facility cleanliness and safety. Expert in supply management and sanitation procedures, I foster teamwork and communication, achieving high user satisfaction through effective problem-solving and adaptability. Committed to maintaining a pristine environment while prioritizing health and safety compliance.
Custodial professional with solid history of maintaining cleanliness and order in diverse environments.Known for reliability, flexibility, and focus on collaborative efforts to meet and exceed expectations.
Overview
6
6
years of professional experience
Work History
Head Custodian
University Of Mississippi Ole Miss
10.2019 - 12.2025
- Supervised daily custodial operations to ensure cleanliness and safety across campus facilities.
- Developed and implemented training programs for new custodial staff, enhancing team efficiency and performance.
- Managed inventory of cleaning supplies, ensuring availability while controlling costs through efficient purchasing practices.
- Mentored junior staff in best practices for custodial work, fostering a culture of continuous improvement within the team.
- Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
- Contributed to a positive school culture through professional interactions with students, staff, and visitors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
- Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
- Collaborated with administrators to address specific facility needs during events or special projects.
- Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
- Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Demonstrated adaptability by adjusting custodial practices in response to changes in facility needs or budget constraints.
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Boosted team morale by providing consistent guidance, feedback, and support to custodial staff members.
- Reported vandalism or other damage to property to supervisor.
Education
High School Diploma -
Oxford High School
Oxford, MSSkills
- Waste disposal
- Window cleaning
- Sanitation procedures
- Supply management
- Inventory management
- Attention to detail
- Responsible and dependable
- Cleaning and sanitizing
- Multitasking and organization
- Skilled housekeeper
- Health and safety compliance
- Trash removal
- Hazardous chemicals handling
- Work prioritization
- Physical stamina
- Work orders
- Room setup and breakdown
- Excellent communication skills
- Leaf blowing
- Waste and recycling management
- Productivity and time management
- Strong work ethic
- Teamwork and collaboration
- Sweeping and mopping
- Problem-solving abilities
- Multitasking Abilities
- Adaptable and flexible
- Reliability
Timeline
Head Custodian
University Of Mississippi Ole Miss
10.2019 - 12.2025
High School Diploma -
Oxford High School