Joyce Whitmore
Capitol Heights,MD
Summary
Dynamic leader with extensive experience at The George Washington University, LAI, excelling in complex problem-solving and team leadership. Spearheaded process enhancements boosting operational efficiency, and adept in product management. Demonstrated prowess in staff training, fostering significant performance improvements. Skilled in maintaining critical publisher relationships, ensuring seamless access to resources.
Overview
43
43
years of professional experience
Work History
Serials & Electronic Resources Manager
The George Washington University, LAI
Washington, DC
07.2007 - Current
- Oversee the daily processing of continuing resources, from acquisition to access setup for print and electronic formats.
- Manage the acquisition and renewal of LAI continuing resources.
- Lead team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Plan and deliver training sessions to improve employee effectiveness, and address areas of weakness.
- Implement process improvements, resulting in an increase in operational efficiency.
- Maintain publisher and vendor relationships to enable efficiency.
- Keep abreast of new technologies affecting the Serials Acquisition and E-Resource management by attending conferences, meetings, workshops, and viewing listservs.
Various Positions
The George Washington University, LAI
Washington, DC
05.1982 - 06.2007
- Coordinated the order and binding of approximately 10,000 print serials.
- Supervised the Serials and Binding Unit.
- Managed the Periodicals Services Unit, which included a periodicals service desk, shelving of current periodicals, a photocopy center, and a microforms room.
- Supervised the Serials and E-Resources Unit on the ordering, check-in, binding, and shelving of print, microform, and electronic formats of serials.
Education
High School Diploma -
Montgomery Blair High School
Silver Spring, MD06-1974
Some College (No Degree) - Arts And Crafts (textile Design Focus)
University of Maryland, College Park
College Park, MDSkills
- Work prioritization
- Product management
- Staff training and development
- Complex Problem-solving
- Inventory management
- Team leadership
- Project planning
- Decision-making
Timeline
Serials & Electronic Resources Manager
The George Washington University, LAI
07.2007 - Current
Various Positions
The George Washington University, LAI
05.1982 - 06.2007
High School Diploma -
Montgomery Blair High School
Some College (No Degree) - Arts And Crafts (textile Design Focus)
University of Maryland, College Park