Joyce Wilde
Mental Health/Receptionist
Menomonee Falls,WI
Summary
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Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
11
11
years of professional experience
Work History
Behavioral Health Specialist
Rogers Behavioral Health
Oconomowoc, USA
02.2019 - 05.2020
- Guided patients through short- and long-term goal setting, focusing on attention on realistic, positive targets
- Maintained comprehensive and secure patient histories outlining conditions, interventions and progress notes
- Focused on short-term gains and long-term outcomes with individualized approaches to mental health support.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Facilitated groups of 10 or more clients, taught evidence based information using cognitive behavioral therapy.
Behavioral Health Associate
Rogers Behavioral Health
Brown Deer, Wi
02.2015 - 02.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Assisted with personal needs and ADL requirements such as feeding help and grooming support
- Anticipated and prevented problematic behaviors through regular observations and used skills to de-escalate growing conflicts
- Managed crisis situations effectively with effective use of therapeutic communication skills centered on calm approaches and avoidance of power struggles
- Entered, transcribed, recorded, stored, and maintained patient information in written or electronic forms.
- Facilitated on-site activities, support groups and outings for clients.
- Conducted client rounds every 15 minutes to check on residents.
- Developed and implemented daily meditation group sessions.
Deli Clerk/Outdoor Gardening Associate
Sullivan's Grocery
Mendota, IL
03.2013 - 02.2015
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted over 50 customers per day
AODA Counselor
Harmony Foundation Inc
Estes Park, Colorado
08.2010 - 11.2012
- Met with 15 assigned clients each week to formulate and carry out clinical goals.
- Assisted with intake process prior to caseload assignment.
- Participated in staff meetings, trainings and other office-related duties.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Participated in supervision with assigned psychologist.
Home Health/Hospice Aide
Estes Park Health
Estes Park, Colorado
08.2010 - 08.2012
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Comforted family members, offered attentive listening and high level of emotional support.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Positioned patients to provide comfort and promote better body alignment.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Provided direct personal care and administrative services to clients.
- Attend all staff meeting and educational seminars to better improve care for clients.
Education
Certification - Cognitive Behavioral Therapy
Rogers University
Oconomowoc, WI05.2019
Bachelor of Arts - Sociology
University of Wisconsin Parkside
Kenosha, WI05.2001
Skills
- Admission Procedures
- Treatment Options
- Identifying Client Goals
- Crisis Situations
- Patient Data Management Systems
- Constructive Feedback
- Supporting Daily Living Needs
- Interpersonal and written communication
- Client coping mechanisms
- Assessment reports and other documentation
Timeline
Behavioral Health Specialist
Rogers Behavioral Health
02.2019 - 05.2020
Behavioral Health Associate
Rogers Behavioral Health
02.2015 - 02.2019
Deli Clerk/Outdoor Gardening Associate
Sullivan's Grocery
03.2013 - 02.2015
AODA Counselor
Harmony Foundation Inc
08.2010 - 11.2012
Home Health/Hospice Aide
Estes Park Health
08.2010 - 08.2012
Certification - Cognitive Behavioral Therapy
Rogers University
Bachelor of Arts - Sociology
University of Wisconsin Parkside
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