Joyce Williams
Administrative Assistant
Springfield,MO
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
St John's Chapel United Church Of Christ
Springfield, Missouri
07.2018 - 11.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Generated reports and typed letters and prepared presentations for maximum impact and results.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Processed invoices and expenses to facilitate on-time payment.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Manager
Sun Tan City
Springfield, Missouri
09.2011 - 06.2017
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Used strategies to promote exceptional customer service and create positive environment for employees and clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily office operations for staff of 40.
- Prepared and distributed payroll for staff of 40, direct deposits.
Customer Service Representative
Mercy Health Systems
Springfield, Missouri
11.2008 - 09.2011
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Greet patients arriving at the Doctor's Clinic.
- Scheduling tests and new appointments. Always searching for a date and time convenient for the patient.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
Title Clerk
Great American Title Company
Springfield, Missouri
06.2002 - 06.2008
- Quoted and calculated premium rates for policies, using rate book, and calculator.
- Audited documents, noted issues and pursued resolutions in order to facilitate processes.
- Search for title encumbrances and outlining actions to clear titles.
Education
Certification of Business Studies - Secretarial Studies And Office Administration
Draughon's Business School
Springfield, Misssouri 09.1968 - 05.1969
Skills
Office management
undefinedSimilar Profiles
John Jerome WernerJohn Jerome Werner
Pastor at St. James United Church of ChristPastor at St. James United Church of Christ
LAURA OLSONLAURA OLSON
Church Administrator/Office Manager at St. Peter’s United Church of ChristChurch Administrator/Office Manager at St. Peter’s United Church of Christ
Beya KellyBeya Kelly
Volunteer at St John United Church Of ChristVolunteer at St John United Church Of Christ