Joyce Williams

Administrative Assistant

Springfield,MO

Overview

years of professional experience

year of post-secondary education

St John's Chapel United Church Of Christ

Springfield , Missouri

2018.07 - 2020.11

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Generated reports and typed letters and prepared presentations for maximum impact and results.
Executed record filing system to improve document organization and management.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Arranged rapid office equipment repair and maintenance with vendors.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Processed invoices and expenses to facilitate on-time payment.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Sun Tan City

Springfield , Missouri

2011.09 - 2017.06

Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Used strategies to promote exceptional customer service and create positive environment for employees and clients.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Oversaw daily office operations for staff of 40.
Prepared and distributed payroll for staff of 40, direct deposits.

Mercy Health Systems

Springfield , Missouri

2008.11 - 2011.09

Maintained customer satisfaction by addressing customer needs and resolving concerns.
Greet patients arriving at the Doctor's Clinic.
Scheduling tests and new appointments. Always searching for a date and time convenient for the patient.
Liaised with customers and management to better understand customer needs and recommend appropriate solutions.

Great American Title Company

Springfield , Missouri

2002.06 - 2008.06

Quoted and calculated premium rates for policies, using rate book, and calculator.
Audited documents, noted issues and pursued resolutions in order to facilitate processes.
Search for title encumbrances and outlining actions to clear titles.

Draughon's Business School

Springfield, Misssouri

1968.09 - 1969.05

Office management

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