Joyce Williams
Administrative Assistant
Springfield,MO
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant
St John's Chapel United Church Of Christ
Springfield, Missouri
07.2018 - 11.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Generated reports and typed letters and prepared presentations for maximum impact and results.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Processed invoices and expenses to facilitate on-time payment.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Manager
Sun Tan City
Springfield, Missouri
09.2011 - 06.2017
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Used strategies to promote exceptional customer service and create positive environment for employees and clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily office operations for staff of 40.
- Prepared and distributed payroll for staff of 40, direct deposits.
Customer Service Representative
Mercy Health Systems
Springfield, Missouri
11.2008 - 09.2011
- Maintained customer satisfaction by addressing customer needs and resolving concerns.
- Greet patients arriving at the Doctor's Clinic.
- Scheduling tests and new appointments. Always searching for a date and time convenient for the patient.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
Title Clerk
Great American Title Company
Springfield, Missouri
06.2002 - 06.2008
- Quoted and calculated premium rates for policies, using rate book, and calculator.
- Audited documents, noted issues and pursued resolutions in order to facilitate processes.
- Search for title encumbrances and outlining actions to clear titles.
Education
Certification of Business Studies - Secretarial Studies And Office Administration
Draughon's Business School
Springfield, Misssouri 09.1968 - 05.1969
Skills
Office management
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