Joyce Willis-Freedman
Youngsville,LA
Summary
Dedicated CNA with proven expertise in vital signs monitoring and compassionate communication, significantly enhancing patient satisfaction at Pelican Pointe Healthcare. A reliable team player, adept at responding to emergencies and ensuring high standards of patient care. Achieved notable improvements in patient comfort and safety, reflecting a strong commitment to excellence in healthcare.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CNA
Pelican Pointe Healthcare and Rehabilitation
03.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Cafeteria Worker
Elior North America
12.2023 - Current
- Cleaned and sanitized surfaces, tools and equipment.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served food according to temperature, safety and presentation guidelines.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Participated in weekly meetings to discuss improvements and implement strategies for enhancing customer service.
Exec Housekeeper
American Orient Express
02.1999 - 07.2005
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to
- detail.
- Inspected rooms making sure everything was was right and perfect for when the passengers board.
- Sanitized the train , inspected rooms for maintenance issues. And other issues and reported them to the correct department.
- Trained new hires, inspected the cabins on a daily basis. ordered supplies as needed . Shopped for items that we were short of.
Education
Certified Nursing Assistant - CNA
Infinity College
Lafayette, LA06-2024
GED -
Adult Education
Franklin Louisiana 09-1984
Skills
- Vital signs monitoring
- Dressing assistance
- Compassionate communication
- Reliable team player
- Patient-focused care
- Compassionate caregiver
- Documenting behaviors
- Responding to emergencies
Accomplishments
- Cleaned an average of 60 cabins per day.
- Promoted to Executive Housekeeper for exceeding company goals and expectations for 3 months.
- Worked 48 overtime hours during the holiday season at the request of management.
- Cleaned and replenished supplies for up to 60 cabins per shift.
- Supervised team of 18 staff members.
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Note While this list encompasses a broad range of certifications beneficial to nursing assistants across different specializations and work settings, specific requirements may vary based on employer expectations and state regulations.
- Basic Life Support (BLS) Certification - American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
CNA
Pelican Pointe Healthcare and Rehabilitation
03.2024 - Current
Cafeteria Worker
Elior North America
12.2023 - Current
Exec Housekeeper
American Orient Express
02.1999 - 07.2005
Certified Nursing Assistant - CNA
Infinity College
GED -
Adult Education
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