Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JOYCE WOOD

Chattanooga,TN

Summary

Experienced Senior Customer Project Manager specialized in managing comprehensive
marketing campaigns for globally recognized brands in the fragrance and cosmetic
industry. Demonstrates exceptional ability to coordinate cross-functional teams,
streamline project execution, and enhance client satisfaction. Proven expertise in project
management, team mentoring, and maintaining strong client relationships ensures
successful project outcomes and sustained business growth.

Overview

30
30
years of professional experience

Work History

Senior Customer Project Manager

ARCADE BEAUTY
Chattanooga, TN
11.2011 - Current
  • Served as the primary contact for global fragrance and cosmetic marketing campaigns, ensuring seamless production and distribution.
  • Worldwide clientele included L'Oreal Luxury Fragrance, L'Oreal cosmetics/skin care, Lancome, Chanel, Christian Dior, Coty Prestige, and others.
  • Oversaw entire project lifecycle, guaranteeing error-free delivery for major clients.
  • Led training and onboarding for new project management staff, enhancing team capabilities.
  • Communicate and facilitate highly detailed and complex project-order instructions from customers by planning and communicating project instructions, production schedule, and deadlines.
  • Partnered with both the Finance department as well as Sales team for comprehensive cost compilation
  • Oversaw project production across various facilities and locations
  • Collaborated effectively with various production leaders and staff

Lead Account Manager / Customer Service Representative

QUAD GRAPHICS
Franklin, KY
01.2001 - 01.2011
  • Company Overview: (Corporate-wide plant closure/downsizing)
  • Principal company liaison - managing error-free production and distribution of multiple and regionally targeted retail catalogs, retail inserts and magazines - managed the accounts and the multiple and varied editions and regional versions including working closely with sister printing plants
  • Communicate and facilitate highly detailed and complex job-order instructions to production
  • Production scheduling and follow through
  • Ensure production of projects are completed on schedule and on budget, capturing all billable items
  • Continuous process-improvement strategies include developing new policies and procedures to assist with an efficient and accurate workflow
  • (Corporate-wide plant closure/downsizing)

Lead Inventory Control Specialist / Purchasing

QUAD GRAPHICS
Franklin, KY
01.1995 - 01.2001
  • Lead, train and direct an inventory management staff including writing/directing standard operating procedures (SOP’s)
  • Maintained accuracy of a $4mm inventory to reduce downtime and outages of critical items
  • Just-In-Time inventory managements - justify appropriate minimum and maximum levels

Education

Project Management Professional (PMP) - Project Management Professional

Project Management Institute
02.2024

Master of Business Administration -

University of Phoenix
AZ
04.2007

Bachelor of Arts - Business Administration + Sociology

Western Kentucky University
Bowling Green, KY
12.1996

Skills

  • Client Relationship Building
  • Team Leadership
  • Project Coordination
  • Risk Mitigation
  • Strategic Planning
  • Project Development
  • Procedure Development
  • Forecasting
  • Functional & Business Requirements
  • Staff training and mentoring
  • Cross-Functional Collaboration

References

References available upon request.

Timeline

Senior Customer Project Manager

ARCADE BEAUTY
11.2011 - Current

Lead Account Manager / Customer Service Representative

QUAD GRAPHICS
01.2001 - 01.2011

Lead Inventory Control Specialist / Purchasing

QUAD GRAPHICS
01.1995 - 01.2001

Project Management Professional (PMP) - Project Management Professional

Project Management Institute

Master of Business Administration -

University of Phoenix

Bachelor of Arts - Business Administration + Sociology

Western Kentucky University

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JOYCE WOOD