Joyce Zhu
Staten Island,NY
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
8
8
years of professional experience
Work History
Manager
Soho KTV
Brooklyn, NY
09.2021 - 10.2024
- Answered phone calls to assist customers with questions and bookings.
- Greeted customers promptly and responded to questions.
- Monitored staff performance and addressed issues.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Recruited and hired qualified candidates to fill open positions.
Teaologist
Moge Tee
Brooklyn, NY
09.2019 - 09.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Managed inventory and supplies to ensure materials were available when needed.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Bartender
100 Fun
Brooklyn, NY
06.2016 - 08.2019
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
Education
GED -
Pathways To Graduation
450 St Mark PL, Staten Island, NY 1030105-2019
Skills
- Credit and cash transactions
- Customer service
- Staff training
- Inventory restocking
- POS system use
- Fluent in English, Cantonese, and Mandarin
- Software Proficiency in Microsoft Words ,Excel, and Outlook
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Manager
Soho KTV
09.2021 - 10.2024
Teaologist
Moge Tee
09.2019 - 09.2021
Bartender
100 Fun
06.2016 - 08.2019
GED -
Pathways To Graduation
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