Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce AKua Arhin

Atlanta,GA

Summary

Bilingual French-speaking Client Representative Specialist with a track record of effectively assisting diverse customer populations in healthcare, finance, and service sectors. Expertise in building trust, delivering precise solutions, and managing sensitive information with discretion. Proficient in tailoring communication styles to various customer personalities and simplifying complex information for clarity. Consistently meets performance targets while surpassing customer satisfaction expectations.

Overview

10
10
years of professional experience

Work History

Customer Care Executive

Sutherland Global Service
Atlanta, GA
08.2023 - Current
  • Managed incoming customer calls, addressing various account-related inquiries and issues.
  • Navigated multiple computer systems to deliver timely, accurate responses.
  • Recommended appropriate products and services tailored to customer needs.
  • Engaged in training and team communication to enhance knowledge continuously.
  • Achieved targets for call quality, efficiency, and product engagement.
  • Maintained accurate client records in the CRM system.
  • Performed administrative tasks such as filing documents or entering data into databases.
  • Ensured compliance with all applicable laws related to client relations management.

Customer Service Representative

Societe Generale Bank
Abidjan, Cote D'Ivoire
10.2015 - 12.2021
  • Developed strong client relationships through regular communication and engagement.
  • Managed client accounts to ensure satisfaction and resolve any concerns.
  • Created tailored presentations to address specific client needs and expectations.
  • Executed strategic initiatives to enhance overall client experience and loyalty.
  • Developed and maintained relationships with clients to ensure customer satisfaction.

  • Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
  • Processed customer transactions efficiently to ensure smooth banking operations.

Education

BBA - Supply Chain Management

University of Ghana
Ghana
05-2019

Associate of Applied Business - International Marketing

Takoradi Technical University
Ghana
08-2015

Skills

  • Proficient in French-English communication
  • Data entry accuracy
  • CRM software utilization
  • Time management
  • Effective communication
  • Client engagement strategies

Timeline

Customer Care Executive

Sutherland Global Service
08.2023 - Current

Customer Service Representative

Societe Generale Bank
10.2015 - 12.2021

BBA - Supply Chain Management

University of Ghana

Associate of Applied Business - International Marketing

Takoradi Technical University

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