To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Joyce Mercado
San Francisco,CA
Summary
Overview
5
years of professional experience
7
years of post-secondary education
Work History
TodorthodonticsSan Francisco, CA
Lead Patient Care Coordinator
10.2023 - Current
Job overview
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Successfully negotiated client contract renewals to create increased revenue.
- Aptitude at anticipating and preventing problems, issues, and roadblocks before they materialize while strategizing for when things go wrong
- Chart and enclose post-procedure follow up correspondence
- Circulate all administrative duties in a timely manner
- Collect all forms of payment- co-insurance/co-pays, FSA, HSA, and cashed insurance check
- Ensures workflow execution that leads to best-in-class patient experience
- Accurately maintain schedules, patients, and insurance information
- Assists in identifying root cause and implementing solutions for best-in-class patient experience
- Flows down communication from leadership to clinical and non-clinical team members
- Train staff and new hires on changes in policy and procedures
- Possess thorough knowledge of each physician’s services, requirements, and approaches
- Adheres to all HIPAA and confidentiality requirements
- Compete additional tasks as needed by management
- Flexibility to adapt to rapidly changing priorities and an openness to assist wherever needed
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
Albert Plastic Surgery, NY
Medical Assistant/Patient Care Coordinator
01.2021 - 09.2022
Job overview
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
Zweihorn OrthodonticsBrooklyn, NY
Orthodontic Assistant/Treatment Coordinator
02.2022 - 05.2022
Job overview
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Set appointments and made follow-up calls.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Verified patient insurance eligibility and benefits.
- Prepared and sterilized instruments and materials for use by dentists.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment choices to patients and helped determine best options.
- Laid out potential payment plans for patients.
- Completed annual chart audits.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
Macy’sQueens, NY
HR Executive Support Assistant
09.2018 - 06.2020
Job overview
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Led and directed work of HR team members and handled hiring, training and termination.
- Navigated federal, state and local employment laws and regulations and adjusted company practices and policies to confirm complete compliance.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Supported coordination of benefits open enrollment activities and process.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
New York Community BankHoward Beach, NY
Universal Banker
08.2019 - 01.2020
Job overview
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Evaluated client financial positions and identified most appropriate banking products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Macy'sQueens, NY
Cosmetic Lead
09.2018 - 06.2020
Job overview
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Managed team of 10 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
- Maintained accurate inventory and sales records for department.
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Wrapped, boxed and weighed department products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Recommended specific hair and beauty products to meet individual customer needs.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
City University of New YorkNew York, NY
Bachelor of Science from Biology
01.2019 - 05.2021
University Overview
St. John’s University
from Biomedical Sciences
09.2018 - 05.2019
University Overview
Okkodo High SchoolGuam
High School Diploma
08.2014 - 06.2018
University Overview
Skills
Administrative supervision
undefinedTimeline
Lead Patient Care Coordinator
Todorthodontics
10.2023 - Current
Orthodontic Assistant/Treatment Coordinator
Zweihorn Orthodontics
02.2022 - 05.2022
Medical Assistant/Patient Care Coordinator
Albert Plastic Surgery
01.2021 - 09.2022
Universal Banker
New York Community Bank
08.2019 - 01.2020
City University of New York
Bachelor of Science from Biology
01.2019 - 05.2021
Cosmetic Lead
Macy's
09.2018 - 06.2020
St. John’s University
from Biomedical Sciences
09.2018 - 05.2019
HR Executive Support Assistant
Macy’s
09.2018 - 06.2020
Okkodo High School
High School Diploma
08.2014 - 06.2018